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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
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Consumer behaviour
Qualitätsmanagement
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
126
Service quality
126
Quality management
60
Beziehungsmarketing
52
Relationship marketing
52
Konsumentenverhalten
39
service quality
34
customer satisfaction
28
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Job satisfaction
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Students
9
Studierende
9
Customer service
8
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Service industry
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
Patienten
7
Patients
7
customer loyalty
7
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86
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3
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89
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89
Conference paper
5
Konferenzbeitrag
5
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3
Collection of articles of several authors
3
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3
Sammelwerk
3
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English
89
Author
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Dahlgaard, Jens Jörn
4
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Kuo, Tsuang
2
Marimon, Frederic
2
Raharjo, Hendry
2
Wang, Kung-Jeng
2
Yang, Ching-chow
2
Yuen, Kum Fai
2
Adel, Riham
1
Albayrak, Tahir
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Arslanagić, Maja
1
Ažman, Slavko
1
Bahar, Reyhan
1
Baković, Tomislav
1
Barai, Parama
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Bäckström, Ingela
1
Caber, Meltem
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chan, Hsiu-ju
1
Chang, Chun-Ming
1
Chang, Hsin Hsin
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tsun-jin
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
322
International journal of hospitality management
191
Journal of business research : JBR
154
The journal of services marketing
103
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
84
Cogent business & management
78
Services marketing quarterly
59
Tourism management : research, policies, practice
59
The service industries journal
58
The TQM journal : the international review of organizational improvement
53
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
International journal of productivity and quality management : IJPQM
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
44
Journal of strategic marketing
43
Total quality management & business excellence
42
Journal of service management
39
Journal of service research : JSR
39
Journal of air transport management
36
Tourism management perspectives : TMP
36
International journal of services and operations management
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
International journal of quality & reliability management
33
International journal of quality and service sciences
32
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
28
International journal of services, economics and management
28
International journal of business information systems : IJBIS
27
Managing service quality : MSQ ; an international journal
27
International journal of retail & distribution management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of the Academy of Marketing Science
26
Quality management journal : QMJ
26
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ECONIS (ZBW)
89
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
3
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
7
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
8
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
10
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
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