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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Firm performance"
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Dienstleistungsqualität
Firm performance
Dienstleistungssektor
29
Service industry
29
Quality management
16
Qualitätsmanagement
16
Service quality
16
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Relationship marketing
7
Industrie
5
Manufacturing industries
5
service quality
5
Unternehmenserfolg
4
Einführung
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Fuzzy sets
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Konsumentenverhalten
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Organisatorischer Wandel
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2
Service management
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South Korea
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Standardisierung
2
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Dahlgaard-Park, Su Mi
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1
Jerisat, Rula
1
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Smith, Tricia
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Suárez-Barraza, Manuel F.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The journal of services marketing
42
The service industries journal
42
Journal of business research : JBR
35
Journal of retailing and consumer services
26
Journal of service management
24
Journal of service research : JSR
23
Service business
23
International journal of hospitality management
21
International journal of production economics
20
Journal of service research
19
Industrial marketing management : the international journal for industrial and high-tech firms
18
Services marketing quarterly
18
International journal of quality & reliability management
13
Journal of service theory and practice : JSTP
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
International journal of services and operations management
12
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
International journal of quality and service sciences
9
International journal of services and operations management : IJSOM
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
8
The journal of business & industrial marketing
8
International journal of business excellence
7
International journal of services technology and management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The journal of applied business research
6
European journal of marketing
5
International journal of services, economics and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Management decision : MD
5
SpringerLink / Bücher
5
The TQM journal : the international review of organizational improvement
5
The international journal of human resource management
5
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ECONIS (ZBW)
18
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
3
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
6
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
7
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
8
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
9
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
10
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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