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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Krankenhaus"
~subject:"Qualitätsmanagement"
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Krankenhaus
Qualitätsmanagement
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
47
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Students
13
Studierende
13
Performance measurement
12
Performance-Messung
12
quality
11
Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
10
Kano model
9
quality management
9
Customer service
8
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Undetermined
52
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103
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2
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105
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105
Conference paper
9
Konferenzbeitrag
9
Case study
2
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2
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2
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2
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English
105
Author
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Dahlgaard, Jens Jörn
5
Dahlgaard-Park, Su Mi
4
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Fotiadis, Anestis K.
2
He, Zhen
2
Madzík, Peter
2
Marimon, Frederic
2
Murmura, Federica
2
Pai, Fan-Yun
2
Perramon, Jordi
2
Thawesaengskulthai, Natcha
2
Vassiliadis, Chris A.
2
Wang, Kung-Jeng
2
Wongrukmit, Patcharin
2
Yeh, Tsu-Ming
2
Adel, Riham
1
Ali, Noor Azman
1
Alonso-Almeida, M. Mar
1
Altuntas, Serkan
1
Amat Salas, Oriol
1
Amritesh
1
Asif, Muhammad
1
Augustyn, Marcjanna M.
1
Bahar, Reyhan
1
Baković, Tomislav
1
Barquero Cabrero, José Daniel
1
Baser, Onur
1
Başgöze, Pınar
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Bravi, Laura
1
Bulut, Emrah
1
Carlgren, Lisa
1
Casadesús, Martí
1
Casolani, Nicola
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
81
International journal of hospitality management
71
The TQM journal : the international review of organizational improvement
71
International journal of productivity and quality management : IJPQM
69
International journal of quality & reliability management
65
Quality management journal : QMJ
63
Total quality management & business excellence
49
Journal of health organization and management
42
Journal of health economics
41
International journal of quality and service sciences
40
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
35
International journal of contemporary hospitality management
32
NBER Working Paper
32
International journal of services and operations management
30
International journal of production research
29
Health marketing quarterly
26
Journal of hospitality marketing & management
25
The service industries journal
25
Health economics
22
Auditing : a journal of practice & theory
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Journal of business research : JBR
19
Cogent business & management
18
European journal of operational research : EJOR
18
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Manufacturing & service operations management : M & SOM
18
Service business
17
Tourism management : research, policies, practice
17
International journal of production economics
16
Managing service quality : MSQ ; an international journal
16
The European journal of health economics : HEPAC ; health economics in prevention and care
16
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Health care management science
15
International journal of services, economics and management
15
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ECONIS (ZBW)
105
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105
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1
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
2
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
3
A multidimensional QFD design for the
service
quality
assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
4
Classifying restaurant
service
quality
attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
5
Service
quality
evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
6
Hospital
service
quality
measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
9
Service
quality
appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
10
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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