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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Customer satisfaction"
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Qualitätsmanagement
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
126
Service quality
126
Quality management
60
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
service quality
34
customer satisfaction
28
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Job satisfaction
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Students
9
Studierende
9
Customer service
8
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Service industry
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
Patienten
7
Patients
7
customer loyalty
7
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25
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Article
60
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60
Aufsatz in Zeitschrift
60
Conference paper
4
Konferenzbeitrag
4
Case study
3
Fallstudie
3
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English
60
Author
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Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Dahlgaard, Jens Jörn
2
Kuo, Tsuang
2
Marimon, Frederic
2
Wang, Kung-Jeng
2
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Baković, Tomislav
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Tsun-jin
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Chi-huang
1
Chen, Chih Ta
1
Chen, I-Wen
1
Chen, James C.
1
Chen, Jih-kuang
1
Chen, Ming-Kuen
1
Chen, S. C.
1
Chen, Wan-hong
1
Cheng, Wan Jung
1
Chien, Kang-Min
1
Cockalo, Dragan
1
Corbò, Michele
1
Crostack, Horst-Artur
1
Dabestani, Reza
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
Berichte zum Generic-Management
4
Europäische Hochschulschriften / 5
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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ECONIS (ZBW)
60
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41
A dual quality function deployment approach for benchmarking service quality
Park, Hyojin
;
Geum, Youngjung
;
Park, Yongtae
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
Saved in:
42
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
43
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
44
Constructing innovation service quality for department stores
Chen, Ming-Kuen
;
Lin, Yen-Ling
;
Chen, I-Wen
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 482-496
Persistent link: https://www.econbiz.de/10011305713
Saved in:
45
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
46
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
47
Developing a revised QFD technique to meet the needs of multiple-customer groups : a case of public policy analysis
Yu, Chang-hsi
;
Chen, Chi-huang
;
Chen, Wan-hong
;
Chang, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1413-1431
Persistent link: https://www.econbiz.de/10009687469
Saved in:
48
Rethinking the importance grid as a research tool for quality managers
Mikuli´c, Josip
;
Prebežac, Darko
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 993-1006
Persistent link: https://www.econbiz.de/10009504070
Saved in:
49
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
50
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
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