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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
~subject:"Unternehmenserfolg"
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Service quality
Unternehmenserfolg
Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
68
Customer satisfaction
61
Kundenzufriedenheit
61
Consumer behaviour
42
Konsumentenverhalten
42
Quality management
38
Qualitätsmanagement
38
Taiwan
18
customer satisfaction
13
service quality
12
Customer service
11
Kundenservice
11
Lieferantenmanagement
10
Product quality
10
Produktqualität
10
Structural equation model
10
Strukturgleichungsmodell
10
Supplier relationship management
10
Brand image
8
E-commerce
8
Electronic Commerce
8
Markenimage
8
Marketing management
8
Marketingmanagement
8
satisfaction
8
Dienstleistungssektor
7
Service industry
7
customer loyalty
7
Customer value
6
Firm performance
6
Kundenwert
6
Learning organization
6
Lernende Organisation
6
loyalty
6
Beschwerdemanagement
5
Betriebliche Wertschöpfung
5
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Undetermined
27
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Article
71
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3
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Article in journal
74
Aufsatz in Zeitschrift
74
Conference paper
5
Konferenzbeitrag
5
Collection of articles of several authors
3
Sammelwerk
3
Case study
1
Fallstudie
1
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Language
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English
74
Author
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Lin, Wen-bao
2
Shahin, Arash
2
Wu, Shwu-Ing
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barnes, F. Barry
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Bäckström, Ingela
1
Cao, Jing
1
Cassia, Fabio
1
Chan, Heidi H. T.
1
Chan, Hsiu-ju
1
Chang, Hsin Hsin
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tsang-Chuan
1
Chen, Chih Ta
1
Chen, Ching-fu
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Jui-Ho
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
1
Chen, Po-tsang
1
Chen, Xiao
1
Chen, Yi-Fong
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
268
Journal of retailing and consumer services
252
International journal of hospitality management
200
Industrial marketing management : the international journal for industrial and high-tech firms
157
The journal of services marketing
140
The service industries journal
117
International journal of contemporary hospitality management
83
Services marketing quarterly
80
Journal of hospitality marketing & management
78
Journal of service research : JSR
74
Journal of the Academy of Marketing Science
72
Journal of strategic marketing
71
The journal of business & industrial marketing
71
Journal of travel and tourism marketing
69
Journal of service management
66
Cogent business & management
61
Service business
60
Asia Pacific journal of marketing and logistics
48
Tourism management : research, policies, practice
46
International journal of production economics
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
European journal of marketing : EJM
41
Journal of marketing
41
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Marketing intelligence & planning
39
SpringerLink / Bücher
39
International journal of services and operations management
38
Journal of air transport management
37
The international journal of bank marketing : IJBM
34
International journal of quality and service sciences
33
Psychology & marketing
33
Journal of retailing
31
Journal of international marketing
30
International journal of electronic customer relationship management : IJECRM
29
International marketing review
29
Managing service quality : MSQ ; an international journal
29
International journal of quality & reliability management
28
Journal of service theory and practice : JSTP
28
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ECONIS (ZBW)
74
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
3
The effect of green
marketing
strategy on business performance : a study of organic farms in Taiwan
Wu, Shwu-Ing
;
Lin, Syuan-Ru
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10011555766
Saved in:
4
Ensuring restaurant quality and guests' loyalty : an integrative model based on
marketing
(7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
5
The impact of customer relationship management and internal
marketing
on business performance : a comparison of lodging industries
Chen, Jui-Ho
;
Wu, Shwu-Ing
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011555074
Saved in:
6
Environmental
marketing
strategy effects on market-based assets
Yang, Defeng
;
Zhao, Ping
;
Lou, Runping
;
Wei, Haiying
- In:
Total quality management & business excellence : an …
24
(
2013
)
6
,
pp. 707-718
Persistent link: https://www.econbiz.de/10009763347
Saved in:
7
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
8
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
9
Prioritising investments in
marketing
activities to improve business performance
Martensen, Anne
;
Mouritsen, Jan
- In:
Total quality management & business excellence : an …
25
(
2014
)
6
,
pp. 582-601
Persistent link: https://www.econbiz.de/10010336189
Saved in:
10
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
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