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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
38
Service quality
38
Quality management
37
Qualitätsmanagement
37
Higher education institution
33
Hochschule
33
Dienstleistungssektor
29
Service industry
29
Customer satisfaction
21
Kundenzufriedenheit
21
higher education
20
Students
11
Studierende
11
Studium
11
University education
11
service quality
11
Beziehungsmarketing
8
Relationship marketing
8
Firm performance
5
Fuzzy sets
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Fuzzy-Set-Theorie
5
Industrie
5
Manufacturing industries
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Standardisierung
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Standardization
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Unternehmenserfolg
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customer satisfaction
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quality
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quality management
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AHP approach
4
AHP-Verfahren
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Einführung
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Implementation
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Knowledge management
4
Wissensmanagement
4
student satisfaction
4
Arbeitszufriedenheit
3
Bibliometrics
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Bibliometrie
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Consumer behaviour
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English
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Baković, Tomislav
3
Dužević, Ines
3
Alsmadi, Majed
2
Dahlgaard-Park, Su Mi
2
Mikulić, Josip
2
Adel, Riham
1
Al Banna Mohammed, Hasan
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Alfaro-Saiz, Juan-Jose
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Ali, Noor Azman
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Almani, Ahmad
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Anttila, Juhani
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Arni Basir
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Arslanagić, Maja
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Asif, Muhammad
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Ažman, Slavko
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Bagur-Femenías, Llorenç
1
Barquero Cabrero, José Daniel
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Calabrese, Armando
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Campatelli, Gianni
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Carot-Sierra, Jose-Miguel
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Casadesús, Martí
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Casolani, Nicola
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Cegarra Navarro, Juan Gabriel
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Cepeda-Carrión, Gabriel
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Chang, Wen-jung
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Chen, Chih Ta
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Chen, Chung-yang
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Chen, I-Shuo
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Cheng, Lai-yu
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Cheng, Wan Jung
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Cho, In Jae
1
Citti, Ilaria
1
Citti, Paolo
1
Corbò, Michele
1
Cornolti, Davide
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
NBER working paper series
340
Discussion paper series / IZA
307
The service industries journal
278
Economics of education review
277
NBER Working Paper
267
World Bank Other Operational Studies
253
World Bank Publications
250
Working paper / National Bureau of Economic Research, Inc.
234
The journal of technology transfer
203
IZA Discussion Paper
184
Policy Research Working Paper Series
183
Research policy : policy, management and economic studies of science, technology and innovation
165
Journal of marketing for higher education
164
Journal of business research : JBR
154
Technological forecasting & social change : an international journal
123
SpringerLink / Bücher
122
Education economics
97
Applied economics
93
Administrative Sciences : open access journal
91
CESifo working papers
90
The journal of services marketing
87
Technovation : the international journal of technological innovation, entrepreneurship and technology management
79
Working paper
78
Discussion paper
76
Applied economics letters
73
The international journal of management education
69
Journal of education for business
68
Regional studies
68
Amfiteatru economic : an economic and business research periodical
61
Industrial marketing management : the international journal for industrial and high-tech firms
61
Service business
61
International journal of production economics
60
Beiträge zur Hochschulpolitik
59
Journal of service management
58
Journal of sports economics
58
International journal of education economics and development
54
Journal of service research : JSR
51
Socio-economic planning sciences : the international journal of public sector decision-making
51
Springer eBook Collection
50
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ECONIS (ZBW)
62
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1
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
2
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
3
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
4
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
5
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
6
Universities and smart cities : the challenges to high quality
Anttila, Juhani
;
Jussila, Kari
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1058-1073
Persistent link: https://www.econbiz.de/10011918844
Saved in:
7
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
8
Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education
Yeung, Shirley Mo-Ching
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1594-1611
Persistent link: https://www.econbiz.de/10011962113
Saved in:
9
Improvement in higher education quality of the North-East University of India
Das, Prasun
;
Mukherjee, Srabanti
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
Saved in:
10
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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