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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Performance measurement"
~subject:"Theory"
~subject:"Tourismuswirtschaft"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Performance measurement
Theory
Tourismuswirtschaft
Dienstleistungsqualität
115
Service quality
115
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Hotellerie
39
Consumer behaviour
30
Konsumentenverhalten
30
Relationship marketing
29
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
17
Tourismus
16
Hospital
11
Krankenhaus
11
Tourism industry
11
Tourism employees
9
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9
Air passenger transport
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Airline
8
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Fluggesellschaft
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Kundenservice
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Taiwan
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Viral marketing
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Virales Marketing
8
Work behaviour
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Führungsstil
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Performance-Messung
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Cai, Ruiying
2
Hitchcock, Michael
2
Koritos, Christos
2
Lai, Ivan K. W.
2
Lee, Jin-soo
2
Su, LuJun
2
Akamavi, Raphaël K.
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
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1
Bradley, Gregory T.
1
Carlos Villamarín, Pablo de
1
Chen, Ching-fu
1
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1
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1
Chen, Li-fei
1
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1
Chen, Xiaohong
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Cole, Shu Tian
1
Cui, Yuanyuan
1
Daunt, Kate L.
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Huang, Yinghua
1
Hutchinson, Joe
1
Hwang, Jinsoo
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Tourism management : research, policies, practice
Journal of retailing and consumer services
187
International journal of hospitality management
134
Journal of business research : JBR
114
The journal of services marketing
101
The service industries journal
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
61
Journal of travel and tourism marketing
59
Services marketing quarterly
59
The TQM journal : the international review of organizational improvement
51
Journal of service research : JSR
47
Service business
46
Journal of service management
42
International journal of quality and service sciences
38
Cogent business & management
35
International journal of services and operations management
34
International journal of quality & reliability management
32
Total quality management & business excellence
31
International journal of productivity and quality management : IJPQM
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
28
Journal of service research
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of air transport management
26
Managing service quality : MSQ ; an international journal
26
Asia Pacific journal of marketing and logistics
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
International journal of services, economics and management
24
NBER Working Paper
24
NBER working paper series
24
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Working paper / National Bureau of Economic Research, Inc.
23
CESifo working papers
21
Beiträge zur Hochschulpolitik
19
Gabler Edition Wissenschaft
19
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
42
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1
Service robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
Saved in:
2
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
3
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
4
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
5
Linking team learning climate to service performance : the role of individual- and team-level adaptive behaviors in travel services
Peng, Jiamin
;
Xie, Lishan
;
Zhou, Lian
;
Huan, Tzung-cheng
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271605
Saved in:
6
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
7
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
8
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
9
How and when servant leadership promotes service innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
10
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
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