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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Kundenwert"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer satisfaction
Kundenwert
Beziehungsmarketing
108
Relationship marketing
108
Kundenzufriedenheit
50
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
29
Service quality
29
Holiday behaviour
27
Urlaubsverhalten
27
Hotel industry
24
Hotellerie
24
Tourism marketing
22
Tourismusmarketing
22
Tourism
17
Tourismus
16
Brand image
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Destination management
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Destinationsmanagement
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Markenimage
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12
Social web
12
Brand management
11
Customer integration
11
Kundenintegration
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Markenführung
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Loyalty
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Betriebliche Wertschöpfung
9
Destination loyalty
9
Emotion
9
Value creation
9
Viral marketing
9
Virales Marketing
9
Customer value
8
Internet marketing
7
Online-Marketing
7
Satisfaction
7
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55
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Busser, James A.
2
Cai, Ruiying
2
Fu, Xiaoxiao
2
Han, Heesup
2
Qu, Hailin
2
Sparks, Beverley
2
Su, LuJun
2
Taplin, Ross H.
2
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Akamavi, Raphaël K.
1
Akhoondnejad, Arman
1
Akyol, Ayşe
1
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1
Almeida Santana, Arminda
1
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1
Alrawadieh, Ziad
1
Altinay, Levent
1
Alén, Elisa
1
Bai, Billy
1
Berenguer Contrí, Gloria
1
Boo, Soyoung
1
Bose, Indranil
1
Bradley, Graham
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Buhalis, Dimitrios
1
Cai, Liping A.
1
Callarisa-Fiol, Luís J.
1
Cao, Limei
1
Carlos Villamarín, Pablo de
1
Chan, Eric S. W.
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Chen, Ching-fu
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Chi, Christina Geng-Qing
1
Christou, Prokopis A.
1
Cole, Shu Tian
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Tourism management : research, policies, practice
Journal of retailing and consumer services
273
Journal of business research : JBR
192
International journal of hospitality management
146
The journal of services marketing
115
Industrial marketing management : the international journal for industrial and high-tech firms
84
The service industries journal
71
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
59
Journal of service research : JSR
53
Cogent business & management
51
Journal of strategic marketing
51
Journal of service management
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of the Academy of Marketing Science
47
Service business
46
Services marketing quarterly
45
The journal of business & industrial marketing
44
Asia Pacific journal of marketing and logistics
42
The international journal of bank marketing : IJBM
40
The TQM journal : the international review of organizational improvement
38
International journal of electronic customer relationship management : IJECRM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Journal of marketing
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
30
Psychology & marketing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
European journal of marketing : EJM
27
International journal of electronic marketing and retailing : IJEMR
25
International journal of quality and service sciences
25
Journal of retailing
25
The international review of retail, distribution and consumer research
25
Total quality management & business excellence
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The journal of product & brand management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Marketing intelligence & planning
23
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ECONIS (ZBW)
55
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1
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
2
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
3
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
4
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
5
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
6
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
7
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
8
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
9
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
10
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
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