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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
108
Relationship marketing
108
Customer satisfaction
50
Kundenzufriedenheit
50
Consumer behaviour
47
Konsumentenverhalten
47
Service quality
29
Holiday behaviour
27
Urlaubsverhalten
27
Hotel industry
24
Hotellerie
24
Tourism marketing
22
Tourismusmarketing
22
Tourism
17
Tourismus
16
Brand image
15
Destination management
15
Destinationsmanagement
15
Markenimage
15
Tourism industry
15
Tourismuswirtschaft
15
Social Web
12
Social web
12
Brand management
11
Customer integration
11
Kundenintegration
11
Markenführung
11
Loyalty
10
Betriebliche Wertschöpfung
9
Destination loyalty
9
Emotion
9
Value creation
9
Viral marketing
9
Virales Marketing
9
Customer value
8
Kundenwert
8
Internet marketing
7
Online-Marketing
7
Satisfaction
7
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Undetermined
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29
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Article in journal
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29
Case study
1
Fallstudie
1
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English
29
Author
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Cai, Ruiying
2
Koritos, Christos
2
Su, LuJun
2
Akamavi, Raphaël K.
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Carlos Villamarín, Pablo de
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Cole, Shu Tian
1
Cui, Yuanyuan
1
Daunt, Kate L.
1
Gao, Baojun
1
González-Mansilla, Óscar
1
Gou, Xunjie
1
Gounaris, Spiros
1
Grün, Bettina
1
Gursoy, Dogan
1
Hsu, Cathy H. C.
1
Hu, Nan
1
Huang, Yinghua
1
Hwang, Jinsoo
1
Jia, Bocong
1
Jung, Shinyong
1
Järvi, Henna
1
Kaminakis, Kostas
1
Karantinou, Kalipso
1
Keränen, Joona
1
Kim, Hong-Bumm
1
Kim, Jungkeun
1
Kim, Taegoo
1
Kim, Woo Gon
1
Kirilenko, Andrei
1
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Tourism management : research, policies, practice
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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21
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
22
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
23
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
24
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
25
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate
;
Taplin, Ross H.
;
Moore, Susan A.
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
Saved in:
26
Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.
;
Mohamed, Elsayed
;
Pellmann, Katharina
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
Saved in:
27
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
28
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10009687044
Saved in:
29
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
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