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~isPartOf:"Tourism management : research, policies, practice"
~subject:"E-commerce"
~subject:"Qualitätsmanagement"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Qualitätsmanagement
Customer satisfaction
167
Kundenzufriedenheit
167
Holiday behaviour
65
Urlaubsverhalten
65
Dienstleistungsqualität
62
Service quality
62
Consumer behaviour
54
Konsumentenverhalten
54
Beziehungsmarketing
50
Relationship marketing
50
Tourism
48
Tourismus
47
Satisfaction
31
Hotel industry
29
Hotellerie
29
Tourism industry
29
Tourismuswirtschaft
29
Tourism marketing
18
Tourismusmarketing
18
Viral marketing
16
Virales Marketing
16
International tourism
15
Internationaler Tourismus
15
Emotion
13
Arbeitszufriedenheit
12
Destination management
12
Destinationsmanagement
12
Job satisfaction
12
Online retailing
12
Online-Handel
12
South Korea
10
Südkorea
10
Tourism destination
10
Tourismusregion
10
Online reviews
9
Taiwan
9
Zufriedenheit
9
Brand image
8
Hospital
8
Importance-performance analysis
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9
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Alguezaui, Salma
1
Bradley, Graham L.
1
Chen, Li-fei
1
Chen, Shuixia
1
Filieri, Raffaele
1
Fong, Davis Ka Chio
1
Füller, Johann
1
Gou, Xunjie
1
Han, Heesup
1
Hao, Jin-Xing
1
Hitchcock, Michael
1
Lai, Ivan K. W.
1
Law, Chun Hung Roberts
1
Lee, Jin-soo
1
Liu, Zhiwei
1
Matzler, Kurt
1
McLeay, Fraser
1
Park, Sangwon
1
Pipatpong Fakfare
1
So, Kevin Kam Fung
1
Sparks, Beverley
1
Xu, Zeshui
1
Yu, Yan
1
Zhang, Chenxi
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Tourism management : research, policies, practice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of retailing and consumer services
56
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
36
Total quality management & business excellence
23
International journal of quality & reliability management
22
International journal of business information systems : IJBIS
19
International journal of hospitality management
19
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
International journal of services and operations management
18
The service industries journal
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality and service sciences
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Cogent business & management
14
International journal of contemporary hospitality management
14
Quality management journal : QMJ
14
Asia Pacific journal of marketing and logistics
12
Journal of business research : JBR
12
International journal of services, economics and management
11
Journal of air transport management
11
Service business
11
The journal of services marketing
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Journal of hospitality marketing & management
10
Managing service quality : MSQ ; an international journal
10
International journal of production economics
9
International journal of services technology and management
9
Information systems and e-business management : ISeB
8
International journal of retail and distribution management
8
International journal of services and operations management : IJSOM
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of open innovation : technology, market, and complexity
7
Journal of strategic marketing
7
Benchmarking : an international journal
6
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
2
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
3
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
6
What makes a useful online review? : implication for travel product websites
Liu, Zhiwei
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 140-151
Persistent link: https://www.econbiz.de/10010499466
Saved in:
7
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
8
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
9
Customer delight and market segmentation : an application of the three-factor theory of customer satisfaction on life style groups
Füller, Johann
;
Matzler, Kurt
- In:
Tourism management : research, policies, practice
29
(
2008
)
1
,
pp. 116-126
Persistent link: https://www.econbiz.de/10003569260
Saved in:
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