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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Article"
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Service quality
Consumer behaviour
292
Konsumentenverhalten
292
Holiday behaviour
112
Urlaubsverhalten
112
Tourism
86
Tourismus
85
Customer satisfaction
54
Kundenzufriedenheit
54
Beziehungsmarketing
47
Relationship marketing
47
Emotion
39
Tourism marketing
39
Tourismusmarketing
39
Hotel industry
34
Hotellerie
34
Viral marketing
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Virales Marketing
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Tourism industry
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Tourismuswirtschaft
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Dienstleistungsqualität
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Social Web
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Social web
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Online-Handel
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Internationaler Tourismus
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Personality psychology
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Cai, Ruiying
2
Gao, Baojun
2
Nicolau, Juan Luis
2
Ai, Chi-Han
1
Albayrak, Tahir
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
Bose, Indranil
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Bradley, Graham L.
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Bradley, Gregory T.
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Caber, Meltem
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Carlos Villamarín, Pablo de
1
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1
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Dedeke, Adenekan
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Deng, Shengliang
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Dibb, Sally
1
Dousios, Dimitrios
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Ermagun, Alireza
1
Fong, Lawrence Hoc Nang
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Gallivan, Michael
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González-Mansilla, Óscar
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Gounaris, Spiros
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Tourism management : research, policies, practice
Journal of retailing and consumer services
229
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
61
Journal of service research : JSR
47
Cogent business & management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
25
Psychology & marketing
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of service research
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
3
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
4
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
5
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
6
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
7
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
8
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
9
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
10
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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