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~language:"bos"
~language:"ell"
~language:"eng"
~language:"fin"
~person:"Witell, Lars"
~subject:"Dienstleistungsqualität"
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Search: subject:"service"
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| 6 applied filters
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Dienstleistungsqualität
Innovation
22
Service quality
18
Dienstleistung
17
Dienstleistungssektor
17
Service industry
17
Services
17
Innovation management
14
Innovationsmanagement
14
Service innovation
13
Beziehungsmarketing
10
Customer integration
10
Dienstleistungsinnovation
10
Kundenintegration
10
Relationship marketing
10
Bundling strategy
9
Leistungsbündel
9
Schweden
9
Sweden
9
Betriebliche Wertschöpfung
7
Customer satisfaction
7
Kundenzufriedenheit
7
Value creation
7
Quality management
6
Qualitätsmanagement
6
Business services
5
Customer service
5
Industrie
5
Kundenservice
5
Manufacturing industries
5
New product development
5
New service development
5
Produktentwicklung
5
Unternehmensdienstleistung
5
Consumer behaviour
4
Konsumentenverhalten
4
Einzelhandel
3
Enterprise architecture
3
Health care
3
Product quality
3
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Undetermined
9
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Article
17
Book / Working Paper
1
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Article in journal
18
Aufsatz in Zeitschrift
18
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
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Bosnian
Modern Greek (1453-)
English
Finnish
Author
All
Witell, Lars
Siciliani, Luigi
72
Propper, Carol
52
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Zhang, Min
18
Francis, Jere R.
17
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Published in...
All
Journal of service management
5
Journal of business research : JBR
3
International journal of quality and service sciences
2
The TQM journal : the international review of organizational improvement
2
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
18
Showing
1
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10
of
18
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date (oldest first)
1
Designing satisfying
service
encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Consumer lying behavior in
service
encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to
service
encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Driver configurations for successful
service
infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
6
Reflections on context in
service
research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
7
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
8
Customer co-creation in
service
innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
9
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
10
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
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