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Search: subject:"service"
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Mattoo, Aaditya
23
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19
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19
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19
Edvardsson, Bo
18
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16
Sáez, Sebastián
16
Hassan, M. Kabir
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Jahn, Carlos
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14
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13
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Findlay, Christopher Charles
13
Gallouj, Fai͏̈z
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Rubalcaba-Bermejo, Luis
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Sauvé, Pierre
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Schermann, Michael
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9
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Tsūshō-Sangyō-Chōsakai <Tokio>
1
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The handbook of innovation and services : a multi-disciplinary perspective
30
Handbook of service science ; [Vol. 1]
27
Dynamics in logistics : second international conference, LDIC 2009, Bremen, Germany, August 2009 ; proceedings
25
Handbook of worldwide postal reform
25
Policy, finance & management for public-private partnership
23
Progress toward liberalization of the postal and delivery sector
23
LISS 2012 ; Vol. 2
22
Progress in the competitive agenda in the postal and delivery sector
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
LISS 2012 ; Vol. 1
21
Service science, management and engineering : education for the 21st Century
21
Services in global value chains : manufacturing-related services
21
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
20
Research handbook on trade in services
20
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
20
Competition and regulation in the postal and delivery sector
19
Outsourcing management for supply chain operations and logistics services
19
The Oxford handbook of offshoring and global employment
19
The Uruguay round : services in the world economy
19
Data science in maritime and city logistics : data-driven solutions for logistics and sustainability
18
The handbook of service industries
18
An introduction to industrial service design
17
Future directions in postal reform
17
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
17
Innovating for trust
17
Research in transportation economics
17
Salutogenic organizations and change : the concepts behind organizational health intervention research
17
Service industries and regions : growth, location and regional effects
17
The science of service systems
17
Designing for service : key issues and new directions
16
Europe and global climate change : politics, foreign policy and regional cooperation
16
Gender and the contours of precarious employment
16
Handbook of innovation in public services
16
Information systems outsourcing : enduring themes, global challenges, and process opportunities
16
Services in the international economy
16
The future of public employee retirement systems
16
Business services in European economic growth
15
Competition and profitability in European financial services : strategic, systemic and policy issues
15
Data science and innovation in supply chain management : how data transforms the value chain
15
Finance bundling and finance transformation : shared services next level
15
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ECONIS (ZBW)
8,432
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1
Service
robots and their implications for
service
delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Triggering a patient-driven
service
innovation to foster the
service
ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
3
Quality of online customer
service
at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
Saved in:
4
Expansion and refocusing : two alternative trajectories for
service
marketing research
Furrer, Olivier
;
Kerguignas, Jie
- In:
A Research Agenda for Service Marketing
,
(pp. 353-374)
.
2024
Persistent link: https://www.econbiz.de/10014518476
Saved in:
5
A growth-share matrix of
service
marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
6
Digitalization and academic research : knowing of and using digital services and software to develop scientific papers
Brunetti, Federico
;
Bonfanti, Angelo
;
Chiarini, Andrea
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1135-1155
Persistent link: https://www.econbiz.de/10014321600
Saved in:
7
For
service
innovation : some arguments in favor of services and innovation in services
Djellal, Faridah
;
Gallouj, Camal
;
Gallouj, Fai͏̈z
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 183-202)
.
2023
Persistent link: https://www.econbiz.de/10014228408
Saved in:
8
Developing a channeling framework for healthcare
service
provider networks for a medical scheme in South Africa
Ward, Elbie
;
Middelberg, Sanlie
;
Buys, Pieter
- In:
Business research : an illustrative guide to practical …
,
(pp. 313-333)
.
2023
Persistent link: https://www.econbiz.de/10014317779
Saved in:
9
Emotions in
service
encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
10
Market Services Innovation Networks (MSINs) : enriching the network lineage in innovation studies
Desmarchelier, Benoît
;
Djellal, Faridah
;
Gallouj, Fai͏̈z
- In:
A Research Agenda for Service Marketing
,
(pp. 133-179)
.
2024
Persistent link: https://www.econbiz.de/10014517960
Saved in:
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