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Edvardsson, Bo
6
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5
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3
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The science of service systems
17
Handbook of service science ; [Vol. 1]
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Service science, management and engineering : education for the 21st Century
11
Ecosystem services and global trade of natural resources : ecology, economics and policies
9
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
9
Mobile service innovation and business models
8
Services science : fundamentals, challenges and future developments
8
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
6
E-Services : opportunities and threats
5
Global mobile commerce : strategies, implementation, and case studies
4
Managing consumer services : factory or theater?
4
Service systems science
4
The Oxford handbook of offshoring and global employment
4
The handbook of service industries
4
A Research Agenda for Service Marketing
3
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
3
Global perspectives on service science: Japan
3
Involving customers in new service development
3
Offshoring : causes and consequences at the firm and worker level
3
Service innovation : organizational responses to technological opportunities & market imperatives
3
Systems thinking : from heresy to practice ; public and private sector studies
3
Advances in services innovations
2
Challenge social innovation : potentials for business, social entrepreneurship, welfare and civil society
2
Debating innovation : perspectives and paradoxes of an idealized concept
2
Design thinking : integrating innovation, customer experience and brand value
2
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Economies et sociétés ; 47,3/4
2
Future of factory Asia
2
Global capitalism unbound : winners and losers from offshore outsourcing
2
Global sourcing of services : strategies, issues and challenges
2
Individualization Engineering : Gestaltung adaptiver Wertschöpfungssysteme für individualisierte Sachgüter und Dienstleistungen
2
Industrial policy : business and politics in the United States and France
2
Latin America's emergence in global services : a new driver of structural change in the region?
2
Mass customization for personalized communication environments : integrating human factors
2
Modern concepts of the theory of the firm : managing enterprises of the New Economy ; with 82 tables
2
Practice-based innovation : insights, applications and policy implication
2
Service design and delivery
2
Services, experiences and innovation : integrating and extending research
2
Technologie und Dienstleistung : Innovationen in Forschung, Wissenschaft und Unternehmen ; Beiträge der 7. Dienstleistungstagung des BMBF
2
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ECONIS (ZBW)
332
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1
AI (vs. human) recommendation on luxury services
Gonçalves, Ana Rita
;
Pinto, Diego Costa
;
Shuqair, Saleh
; …
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 121-131)
.
2024
Persistent link: https://www.econbiz.de/10014501115
Saved in:
2
The economic implications of services in the metaverse
Cantú, Carlos
;
Franco, Cecilia
;
Frost, Jon
- In:
Global Perspectives in the Metaverse : Law, Economics, …
,
(pp. 83-118)
.
2024
Persistent link: https://www.econbiz.de/10014534142
Saved in:
3
Expansion and refocusing : two alternative trajectories for service marketing research
Furrer, Olivier
;
Kerguignas, Jie
- In:
A Research Agenda for Service Marketing
,
(pp. 353-374)
.
2024
Persistent link: https://www.econbiz.de/10014518476
Saved in:
4
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
5
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
6
The effect of materialism on participation in collaborative consumption
Graul, Antje R. H.
;
Theotokis, Aristeidis
- In:
Understanding collaborative consumption
,
(pp. 43-53)
.
2024
Persistent link: https://www.econbiz.de/10014566188
Saved in:
7
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
8
For service innovation : some arguments in favor of services and innovation in services
Djellal, Faridah
;
Gallouj, Camal
;
Gallouj, Fai͏̈z
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 183-202)
.
2023
Persistent link: https://www.econbiz.de/10014228408
Saved in:
9
Against service innovation : why service innovation is not sustainable
Witell, Lars
;
Snyder, Hannah
;
Carlborg, Per
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 203-219)
.
2023
Persistent link: https://www.econbiz.de/10014228410
Saved in:
10
Innovative activities of small service companies
Chrobocińska, Katarzyna
- In:
Innovation and entrepreneurship : theory and practice
,
(pp. 65-75)
.
2020
Persistent link: https://www.econbiz.de/10012257588
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