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~language:"eng"
~language:"zho"
~person:"Klaus, Philipp"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
71
Dienstleistungsqualität
35
Service quality
35
Beziehungsmarketing
33
Relationship marketing
33
Customer satisfaction
32
Kundenzufriedenheit
32
Customer experience
16
Lieferantenmanagement
14
Supplier relationship management
14
B-to-B-Marketing
10
Brand management
10
Business-to-business marketing
10
Einzelhandel
10
Markenführung
10
Marketing management
10
Marketingmanagement
10
Retail trade
10
Firm performance
9
Innovation
9
Unternehmenserfolg
9
Cross-cultural management
8
India
8
Indien
8
China
7
Cultural identity
7
Customer service
7
Emerging economies
7
Internet marketing
7
Kulturelle Identität
7
Kundenservice
7
Luxury goods
7
Luxusgüter
7
Online-Marketing
7
Schwellenländer
7
USA
7
United States
7
Brand image
6
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Undetermined
45
Type of publication
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Article
79
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
79
Aufsatz im Buch
4
Book section
4
Language
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English
Chinese
Author
All
Klaus, Philipp
Sharma, Piyush
Han, Heesup
115
Mattila, Anna S.
99
Lusk, Jayson L.
75
Phau, Ian
73
Khare, Arpita
68
Dwivedi, Yogesh Kumar
63
Loureiro, Sandra Maria Correia
62
Grewal, Dhruv
60
Nayga, Rodolfo M.
60
Septianto, Felix
59
Jang, Soocheong
57
Belk, Russell W.
56
Paul, Justin
54
Ko, Eunju
49
Laroche, Michel
48
Bagozzi, Richard P.
47
Hollebeek, Linda D.
46
Kim, Jungkeun
45
Pelsmacker, Patrick de
45
Kim, Seongseop
43
Law, Chun Hung Roberts
43
Vrontis, Demetris
43
Diamantopoulos, Adamantios
42
Thaichon, Park
41
Bang, Nguyen
40
Das, Gopal
39
Wong, IpKin Anthony
39
Rajagopal
38
Ko, Yong Jae
37
Park, Jungkun
37
Walsh, Gianfranco
37
Chan, Kara
36
Verhoef, Peter C.
36
Wu, Luorong
36
Eisend, Martin
35
Hyun, Sunghyup Sean
35
Moschis, George P.
35
Bruwer, Johan
34
Dens, Nathalie
34
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The journal of services marketing
16
Journal of retailing and consumer services
13
Journal of business research : JBR
10
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
International journal of market research
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Journal of service management
2
Journal of service research
2
The journal of product & brand management
2
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
79
Showing
1
-
10
of
79
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1
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
5
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
6
Contextual differences in the moderating effects of price consciousness and social desirability in pay-what-you-want (PWYW) pricing
Rabbanee, Fazlul K.
;
Roy, Rajat
;
Sharma, Piyush
- In:
Journal of business research : JBR
141
(
2022
),
pp. 13-25
Persistent link: https://www.econbiz.de/10013168029
Saved in:
7
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
8
Cultural differences in deliberate counterfeit purchase behavior
Sharma, Piyush
;
Chan, Ricky Y. K.
;
St. Davčik, Nebojša
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10013172901
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
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