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~language:"eng"
~language:"zho"
~person:"Mattila, Anna S."
~subject:"Auslandsinvestition"
~subject:"Consumer behaviour"
~subject:"United States"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Collection of articles written by one author"
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Auslandsinvestition
Consumer behaviour
United States
Konsumentenverhalten
96
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
37
Customer satisfaction
37
Kundenzufriedenheit
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Gastronomie
21
Hotel industry
21
Hotellerie
21
Restaurant industry
21
USA
21
Corporate Social Responsibility
19
Corporate social responsibility
19
Emotion
16
Preismanagement
14
Pricing strategy
14
Experiment
13
Gastgewerbe
12
Hospitality industry
12
Customer service
10
Kundenservice
10
Advertising effects
8
Gender
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Internet marketing
7
Kundenbindungsprogramm
7
Loyalty program
7
Online-Marketing
7
Advertising
6
Firm performance
6
Selbstbedienung
6
more ...
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Online availability
All
Undetermined
65
Free
2
Type of publication
All
Article
111
Type of publication (narrower categories)
All
Article in journal
Aufsatz im Buch
Collection of articles written by one author
Aufsatz in Zeitschrift
108
Book section
3
Language
All
English
Chinese
Author
All
Mattila, Anna S.
Cebula, Richard J.
181
Poterba, James M.
136
Bahmani-Oskooee, Mohsen
128
Buckley, Peter J.
128
Gupta, Rangan
126
Han, Heesup
115
Neumark, David
110
Viscusi, W. Kip
109
Lusk, Jayson L.
107
Cutler, David M.
106
Gruber, Jonathan
103
Jorgenson, Dale Weldeau
101
Auerbach, Alan J.
99
Jang, Soocheong
99
Uri, Noel Dean
98
Glaeser, Edward L.
95
Feldstein, Martin S.
93
Freeman, Richard B.
90
Krueger, Alan B.
90
Slemrod, Joel
88
Belk, Russell W.
87
Nunnenkamp, Peter
86
Audretsch, David B.
85
Burkhauser, Richard V.
84
Wolff, Edward N.
83
Nayga, Rodolfo M.
82
Partridge, Mark D.
82
Gil-Alaña, Luis A.
81
Heckman, James J.
81
Madura, Jeff
81
Card, David E.
79
Grewal, Dhruv
76
Katz, Lawrence F.
73
Phau, Ian
73
Kotlikoff, Laurence J.
72
Wohar, Mark E.
72
Haltiwanger, John C.
71
Görg, Holger
70
Hubbard, R. Glenn
70
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Published in...
All
International journal of hospitality management
29
Journal of business research : JBR
8
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
6
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of travel and tourism marketing
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
Breaking new ground in theory and practice
1
European journal of marketing
1
Handbook of pricing research in marketing
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management : research, policies, practice
1
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Source
All
ECONIS (ZBW)
111
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31
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111
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31
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
32
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
33
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
34
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
35
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
36
In search of diners responsive to health cues : insights from U.S. consumers
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 260-269
Persistent link: https://www.econbiz.de/10012121733
Saved in:
37
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
38
The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
Saved in:
39
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
40
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
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