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~language:"eng"
~person:"Diefendorff, James M."
~person:"Miao, Li"
~subject:"Consumer behaviour"
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Consumer behaviour
Emotion
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9
Arbeitspsychologie
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6
Organizational psychology
6
Customer satisfaction
4
Dienstleistungsqualität
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Diefendorff, James M.
Miao, Li
Septianto, Felix
29
Han, Heesup
21
Bagozzi, Richard P.
19
Kemp, Elyria
13
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Prayag, Girish
10
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10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
8
McGraw, A. Peter
8
Ahn, Jiseon
7
Bui, M̃y
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Hussain, Khalid
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Chua, Bee-Lia
6
Duhachek, Adam
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Herter, Márcia Maurer
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Hyun, Sunghyup Sean
6
McColl-Kennedy, Janet R.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Academy of Management journal : AMJ
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
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The journal of services marketing
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ECONIS (ZBW)
9
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1
Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei
;
Lu, Ying
;
Miao, Li
;
Cai, Liping A.
;
Wang, Chen-ya
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
Saved in:
2
Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik
;
Miao, Li
;
Magnini, Vincent P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
7
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
8
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
9
Guilty pleasure or pleasurable guilt? : affective experience of impulse buying in hedonic-driven consumption
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10008909472
Saved in:
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