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~language:"eng"
~person:"Md Uzir Hossain Uzir"
~person:"Vrontis, Demetris"
~person:"Ye, Qiang"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
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Md Uzir Hossain Uzir
Vrontis, Demetris
Ye, Qiang
Sparks, Beverley
3
Abu Bakar bin Abdul Hamid
2
Agnihotri, Durgesh
2
Bacile, Todd J.
2
Bradley, Graham L.
2
Béal, Mathieu
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Chen, Mu-Chen
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Gowen, Charles, III.
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2
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Kim, Woo Gon
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Kulshreshtha, Kushagra
2
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Law, Chun Hung Roberts
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Lee, Jung Young
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Li, Gang
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Lievens, Annouk
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Mahr, Dominik
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McFadden, Kathleen L.
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1
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Global business & economics review
1
International journal of business excellence : IJBEX
1
International journal of hospitality management
1
International journal of quality and innovation : IJQI
1
Journal of Asia Business Studies
1
Journal of electronic commerce research : JECR
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
7
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1
Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model
Trang Thi Uyen Nguyen
;
Nguyen, Phuong Van
;
Hien Thi …
- In:
Journal of Asia Business Studies
18
(
2024
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10014485227
Saved in:
2
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
5
Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir
;
Abu Bakar bin Abdul Hamid
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
Saved in:
6
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
7
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
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