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~language:"eng"
~subject:"Marketing"
~subject:"Online retailing"
~subject:"Service quality"
~type_genre:"Graue Literatur"
~type_genre:"Working Paper"
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Marketing
Online retailing
Service quality
Beziehungsmarketing
598
Relationship marketing
598
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139
Consumer behaviour
137
Theorie
124
Theory
123
Customer satisfaction
59
Kundenzufriedenheit
59
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54
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54
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54
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54
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42
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42
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41
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40
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35
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35
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32
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31
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27
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27
Schätzung
26
Estimation
25
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20
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20
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18
Experiment
18
Vertrauen
18
Beschwerdemanagement
16
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16
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16
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16
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204
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Aflaki, Sam
4
Popescu, Ioana
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Netessine, Serguei
3
Singh, Jasjit
3
Teng, Nina
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Haucap, Justus
2
Heimeshoff, Ulrich
2
Leeuwen, Eveline S. van
2
Neuts, Bart
2
Prevo, Olaf
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Roest, Henk
2
Romão, João
2
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2
Al-Emran Sarker, Shah Md.
1
Alamgir Jafar, Saeed
1
Alencar Silva, Patrício de
1
Astashkina, Ekaterina
1
Auricchio, Marta
1
Bajdak, Andrzej
1
Barach, Moshe A.
1
Basu, Preetam
1
Bauer, Hans H.
1
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1
Berlingieri, Francesco
1
Bijmolt, Tammo H. A.
1
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1
Burghartz, Pia Teresa
1
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1
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Christ, Oliver
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Dick, Rolf van
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2
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2
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2
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
2
Working papers
2
Working papers / Harvard Business School, Division of Research
2
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Working paper / Indian Institute of Management, Ahmedabad
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ECONIS (ZBW)
74
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Health and relationship quality of the LGBTQIA+ population in Europe
Berlingieri, Francesco
;
Kovacic, Matija
-
2023
Persistent link: https://www.econbiz.de/10014534102
Saved in:
2
Future of payments review
Garner, Joe
-
2023
Persistent link: https://www.econbiz.de/10014495625
Saved in:
3
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
4
Illuminating the e-commerce marketing mix : framework development, marketing tool effects on online patronage, and impact of brand equity
Klink, Benjamin
-
2023
Persistent link: https://www.econbiz.de/10014288845
Saved in:
5
Omnichannel fulfillment strategies and sales credit allocation
Ghodsi, Mahsa Mahboob
;
Zaccour, Georges
-
2022
Persistent link: https://www.econbiz.de/10013253180
Saved in:
6
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
7
Offline-online retail collaboration via pickup partnership
Jalali, Zahra
;
Cohen, Maxime C.
;
Ertekin, Necati
; …
-
2022
Persistent link: https://www.econbiz.de/10014253500
Saved in:
8
"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas
-
2021
Persistent link: https://www.econbiz.de/10012653558
Saved in:
9
Exploring the need for uniqueness and conformity
Burghartz, Pia Teresa
-
2021
Persistent link: https://www.econbiz.de/10012653569
Saved in:
10
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
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