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Search: person:"Voss, Roediger"
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Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
3
Customer satisfaction
3
Higher education institution
3
Hochschule
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Students
3
Studierende
3
Beschwerdemanagement
2
Beziehungsmarketing
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Complaint management
2
Deutschland
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Germany
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Higher education staff
2
Hochschullehrer
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Relationship marketing
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USA
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United States
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Befragung
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Customer service
1
Gender
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Geschlecht
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Internet
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Interview
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Kundenservice
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Measurement
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Messung
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Qualitative Methode
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Qualitative method
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32
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14
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Gruber, Thorsten
10
Voss, Roediger
10
Szmigin, Isabelle
7
Reppel, Alexander
3
Reppel, Alexander E.
3
Brodowsky, Glen H.
1
Fuß, Stefan
1
Gläser-Zikuda, Michaela
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Lowrie, Anthony
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Qualitative market research : an international journal
4
International journal of public sector management : IJPSM
1
Journal of business research : JBR
1
Journal of marketing education : JME
1
Journal of marketing for higher education
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
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ECONIS (ZBW)
8
OLC EcoSci
2
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1
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10009582112
Saved in:
2
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
3
Understanding the characteristics of effective professors : the student's perspective
Gruber, Thorsten
;
Reppel, Alexander
;
Voss, Roediger
- In:
Journal of marketing for higher education
20
(
2010
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10008859430
Saved in:
4
Handling customer complaints effectively : a comparison of the value maps of female and male complainants
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 636-656
Persistent link: https://www.econbiz.de/10009525054
Saved in:
5
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
6
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
Gruber, Thorsten
;
Reppel, Alexander
;
Szmigin, Isabelle
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
4
,
pp. 400-413
Persistent link: https://www.econbiz.de/10003775212
Saved in:
7
Designing and conducting online interviews to investigate interesting consumer phenomena
Gruber, Thorsten
;
Szmigin, Isabelle
;
Reppel, Alexander E.
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10003746538
Saved in:
8
Designing and conducting online interviews to investigate interesting consumer phenomena
Gruber, Thorsten
;
Szmigin, Isabelle
;
Reppel, Alexander E.
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10009853814
Saved in:
9
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
Gruber, Thorsten
;
Reppel, Alexander
;
Szmigin, Isabelle
; …
- In:
Qualitative market research : an international journal
11
(
2008
)
4
,
pp. 400-413
Persistent link: https://www.econbiz.de/10009853817
Saved in:
10
Service quality in higher education : the role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
Saved in:
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