Mochlasin, Mochlasin; Hasbullah, Nornajihah Nadia; … - In: Cogent Business & Management 10 (2023) 3, pp. 1-19
This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...