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~person:"Agha, Leila"
~person:"Gulati, Ranjay"
~person:"Knittel, Christopher R."
~person:"Mattila, Anna S."
~subject:"USA"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungsqualität
17
Service quality
17
Beschwerdemanagement
12
Complaint management
12
United States
12
Kundenbindungsprogramm
7
Loyalty program
7
Marketing management
7
Marketingmanagement
7
Complementary goods
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Econometric model
6
Electronic Banking
6
Electronic banking
6
Komplementärgüter
6
Preisdifferenzierung
6
Price discrimination
6
Restraints of competition
6
Wettbewerbsbeschränkung
6
Ökonometrisches Modell
6
Gastronomie
5
Restaurant industry
5
Customer service
4
Kundenservice
4
Organisatorischer Wandel
4
Organizational change
4
1994-1999
3
Emotion
3
Fundraising
3
Lieferantenmanagement
3
Service recovery
3
Supplier relationship management
3
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Agha, Leila
Gulati, Ranjay
Knittel, Christopher R.
Mattila, Anna S.
Smith, Alan D.
19
Kumar, V.
8
Walsh, Gianfranco
7
Han, Heesup
6
Johnson, Michael D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Anaza, Nwamaka A.
2
Auh, Seigyoung
2
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Working paper / National Bureau of Economic Research, Inc.
2
American economic journal
1
Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard business review on collaborating across silos
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of banking & finance
1
Journal of service management
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ECONIS (ZBW)
12
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1
Drug diffusion through peer networks : the influence of industry payments
Agha, Leila
;
Zeltzer, Dan
- In:
American economic journal
14
(
2022
)
2
,
pp. 1-33
Persistent link: https://www.econbiz.de/10013206534
Saved in:
2
Drug diffusion through peer networks : the influence of industry payments
Agha, Leila
;
Zeltzer, Dan
-
2019
Persistent link: https://www.econbiz.de/10012128835
Saved in:
3
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
4
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
5
Strategic incompatibility in ATM markets
Knittel, Christopher R.
;
Stango, Victor
- In:
Journal of banking & finance
35
(
2011
)
10
,
pp. 2627-2636
Persistent link: https://www.econbiz.de/10009273274
Saved in:
6
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
7
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review on collaborating across silos
,
(pp. 101-124)
.
2009
Persistent link: https://www.econbiz.de/10003856414
Saved in:
8
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
9
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
10
Abschied vom Silodenken
Gulati, Ranjay
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
12
,
pp. 90-106
Persistent link: https://www.econbiz.de/10003585196
Saved in:
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