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~person:"Agnihotri, Raj"
~person:"Bajpai, Naval"
~person:"Wieseke, Jan"
~subject:"Business-to-business marketing"
~subject:"Emotion"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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Business-to-business marketing
Emotion
Beziehungsmarketing
48
Relationship marketing
48
Salespeople
24
Verkaufspersonal
24
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
12
Kundenzufriedenheit
12
Selling
12
Verkauf
12
Social Web
11
Social web
11
B-to-B-Marketing
5
Dienstleistungsqualität
5
Service quality
5
Social media
5
customer loyalty
5
India
4
Indien
4
Internet marketing
4
Marketing management
4
Marketingmanagement
4
Online-Marketing
4
Sales performance
4
customer satisfaction
4
Brand image
3
Brand management
3
CRM
3
Competitive analysis
3
Customer integration
3
Deutschland
3
Erfolgsfaktor
3
Firm performance
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Germany
3
Information technology
3
Informationstechnik
3
Kundenintegration
3
Lieferantenmanagement
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Article
12
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Article in journal
Aufsatz in Zeitschrift
12
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English
12
Author
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Agnihotri, Raj
Bajpai, Naval
Wieseke, Jan
Svensson, Göran
13
Han, Heesup
7
Itani, Omar S.
7
Kowalkowski, Christian
7
Terho, Harri
7
Casidy, Riza
6
Folse, Judith Anne Garretson
6
Keränen, Joona
6
Naudé, Peter
6
Ahn, Jiseon
5
Babin, Barry J.
5
Barnes, Donald C.
5
Gil Saura, Irene
5
Hur, Won-Moo
5
Qu, Hailin
5
Schwepker, Charles H. <Jr.>
5
Akrout, Houcine
4
Alnawas, Ibrahim
4
Andersen, Poul Houman
4
Back, Ki-Joon
4
Bock, Dora E.
4
Burton, Jamie
4
Bush, Alan J.
4
Cai, Ruiying
4
Chatterjee, Sheshadri
4
Good, Megan C.
4
Groth, Markus
4
Hussain, Khalid
4
Høgevold, Nils
4
Jalkala, Anne
4
Junaid, Muhammad
4
Kumar, V.
4
La Rocca, Antonella
4
Moon, Tae Won
4
Nyadzayo, Munyaradzi W.
4
Otero-Neira, Carmen
4
Raddats, Chris
4
Ribeiro, Manuel Alector
4
Rodriguez, Michael
4
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of electronic marketing and retailing : IJEMR
2
Journal of service research : JSR
2
The journal of personal selling & sales management : JPSSM
2
Journal of business logistics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of the Academy of Marketing Science
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
12
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1
Utilizing social media in a supply chain B2B setting : a knowledge perspective
Agnihotri, Raj
;
Kalra, Ashish
;
Chen, Haozhe
;
Daugherty, …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 189-208
Persistent link: https://www.econbiz.de/10013347428
Saved in:
2
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
3
Factors underlying brand trust for affecting brand love leading to customers' purchase intention in Indian hypermarkets
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 254-284
Persistent link: https://www.econbiz.de/10012598426
Saved in:
4
Brand experience-brand love relationship for Indian hypermarket brands : the moderating role of customer personality traits
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012483395
Saved in:
5
Classifying customer "wow", "aha", and "cool" affect through arousal : a study on mobile users
Dubey, Prince
;
Bajpai, Naval
;
Guha, Sanjay
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10011849117
Saved in:
6
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
7
Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.
;
Agnihotri, Raj
;
Itani, Omar S.
- In:
The journal of business & industrial marketing
32
(
2017
)
7
,
pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
Saved in:
8
Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling : examining the role of learning orientation as an enabler
Itani, Omar S.
;
Agnihotri, Raj
;
Dingus, Rebecca
- In:
Industrial marketing management : the international …
66
(
2017
),
pp. 64-79
Persistent link: https://www.econbiz.de/10011775972
Saved in:
9
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
10
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
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