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~person:"Agnihotri, Raj"
~person:"Chi, Christina Geng-Qing"
~person:"Fu, Xiaoxiao"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Emotion"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Emotion
Relationship marketing
40
Salespeople
15
Verkaufspersonal
15
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
12
Konsumentenverhalten
12
Social Web
11
Social web
11
Selling
8
Verkauf
8
Dienstleistungsqualität
7
Service quality
7
Social media
5
customer loyalty
5
CRM
4
Customer service
4
Holiday behaviour
4
Hotel industry
4
Hotellerie
4
Information technology
4
Internet marketing
4
Kundenservice
4
Online-Marketing
4
Urlaubsverhalten
4
B-to-B-Marketing
3
Beschwerdemanagement
3
Brand image
3
Business-to-business marketing
3
China
3
Competitive analysis
3
Complaint management
3
Customer relationship performance
3
Informationstechnik
3
Leistungsmotivation
3
Lieferantenmanagement
3
Loyalty
3
Markenimage
3
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23
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1
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Article
39
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1
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39
Aufsatz in Zeitschrift
39
Lehrbuch
1
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English
40
Author
All
Agnihotri, Raj
Chi, Christina Geng-Qing
Fu, Xiaoxiao
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
79
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
Quach, Sara
26
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
6
Tourism management : research, policies, practice
5
Journal of business research : JBR
4
The journal of personal selling & sales management : JPSSM
3
The marketing review
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Decision sciences
1
European journal of marketing
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of business logistics
1
Journal of hospitality marketing & management
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of personal selling & sales management : JPSSM
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
The journal of business & industrial marketing
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
40
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40
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date (oldest first)
1
Utilizing social media in a supply chain B2B setting : a knowledge perspective
Agnihotri, Raj
;
Kalra, Ashish
;
Chen, Haozhe
;
Daugherty, …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 189-208
Persistent link: https://www.econbiz.de/10013347428
Saved in:
2
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
3
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management : JPSSM
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
4
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
5
Social media and
customer
relationship
management
technologies : influencing buyer-seller information exchanges
Itani, Omar S.
;
Krush, Michael T.
;
Agnihotri, Raj
; …
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 264-275
Persistent link: https://www.econbiz.de/10012322062
Saved in:
6
Drivers and performance implications of frontline employees' social capital development and maintenance : the role of online social networks
Agnihotri, Raj
;
Mani, Sudha
;
Chaker, Nawar N.
; …
- In:
Decision sciences
53
(
2022
)
1
,
pp. 181-215
Persistent link: https://www.econbiz.de/10013164986
Saved in:
7
How cashback strategies yield financial benefits for retailers : the mediating role of consumers' program loyalty
Vieira, Valter Afonso
;
Agnihotri, Raj
;
Almeida, Marcos …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 200-212
Persistent link: https://www.econbiz.de/10013167968
Saved in:
8
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
Saved in:
9
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
10
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
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