//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Agnihotri, Raj"
~person:"Elhauge, Einer"
~person:"Krafft, Manfred"
~person:"Meyer, Anton"
~subject:"Artificial intelligence"
~subject:"CRM"
~subject:"Theorie"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer relationship management"
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Artificial intelligence
CRM
Theorie
Beziehungsmarketing
45
Relationship marketing
45
Salespeople
14
Verkaufspersonal
14
Social Web
13
Social web
13
Consumer behaviour
8
Konsumentenverhalten
8
Internet marketing
7
Online-Marketing
7
Selling
7
Social media
7
Theory
7
Verkauf
7
B-to-B-Marketing
6
Business-to-business marketing
6
Lieferantenmanagement
6
Supplier relationship management
6
Customer satisfaction
5
Kundenzufriedenheit
5
Marketing management
5
Marketingmanagement
5
Customer relationship management
4
Firm performance
4
Unternehmenserfolg
4
Competitive analysis
3
Customer integration
3
Customer value
3
Information technology
3
Informationstechnik
3
Kundenbindungsprogramm
3
Kundenintegration
3
Kundenwert
3
Loyalty program
3
Performance measurement
3
Performance-Messung
3
USA
3
United States
3
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
11
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
12
Aufsatz im Buch
8
Book section
8
Graue Literatur
7
Non-commercial literature
7
Arbeitspapier
5
Working Paper
5
Hochschulschrift
3
Systematic review
2
Thesis
2
Übersichtsarbeit
2
Aufsatzsammlung
1
Collection of articles of several authors
1
Interview
1
Lehrbuch
1
Sammelwerk
1
Textbook
1
more ...
less ...
Language
All
English
9
German
3
Author
All
Agnihotri, Raj
Elhauge, Einer
Krafft, Manfred
Meyer, Anton
Herrmann, Andreas
12
Homburg, Christian
9
Huber, Frank
9
Bruhn, Manfred
6
Rodriguez, Michael
5
Smith, Alan D.
5
Vrontis, Demetris
5
Costa, Renato J. Lopes da
4
Hennig-Thurau, Thorsten
4
Kumar, V.
4
Matzler, Kurt
4
Pereira, Leandro
4
Bauer, Hans H.
3
Bradlow, Eric T.
3
Chatterjee, Sheshadri
3
Chaudhuri, Ranjan
3
Dias, Álvaro Lopes
3
Ekinci, Yeliz
3
Fader, Peter
3
Gierl, Heribert
3
Gil-Gomez, Hermenegildo
3
Gonçalves, Rui
3
Guerola-Navarro, Vicente
3
Hammerschmidt, Maik
3
Itani, Omar S.
3
Klose, Andreas
3
Konak, Abdullah
3
Kulturel-Konak, Sadan
3
Oltra-Badenes, Raul
3
Prentice, Catherine
3
Qi, Jiayin
3
Seilheimer, Christian
3
Sinnl, Markus
3
Stauss, Bernd
3
Trainor, Kevin J.
3
Uray, Nimet
3
Wirtz, Bernd W.
3
Xiao, Yiyong
3
more ...
less ...
Published in...
All
Journal of business research : JBR
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Die Betriebswirtschaft : DBW
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of industrial organization
1
Journal of business economics : JBE
1
Journal of competition law & economics
1
Journal of personal selling & sales management
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
The marketing review
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
2
Social media and
customer
relationship
management
technologies : influencing buyer-seller information exchanges
Itani, Omar S.
;
Krush, Michael T.
;
Agnihotri, Raj
; …
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 264-275
Persistent link: https://www.econbiz.de/10012322062
Saved in:
3
Special issue on big data technology-briven CRM & artificial intelligence
Krafft, Manfred
(
ed.
);
Sajtos, Laszlo
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012299818
Saved in:
4
Permission marketing and privacy concerns : why do customers (not) grant permissions?
Krafft, Manfred
;
Arden, Christine M.
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 39-54
Persistent link: https://www.econbiz.de/10011743757
Saved in:
5
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
Agnihotri, Raj
;
Trainor, Kevin J.
;
Itani, Omar S.
; …
- In:
Journal of business research : JBR
81
(
2017
),
pp. 144-154
Persistent link: https://www.econbiz.de/10011771648
Saved in:
6
Robust exclusion and market division through loyalty discounts
Elhauge, Einer
;
Wickelgren, Abraham L.
- In:
International journal of industrial organization
43
(
2015
),
pp. 111-121
Persistent link: https://www.econbiz.de/10011488676
Saved in:
7
Social media technology usage and customer relationship performance : a capabilities-based examination of social CRM
Trainor, Kevin J.
;
Andzulis, James
;
Rapp, Adam
; …
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1201-1208
Persistent link: https://www.econbiz.de/10010365151
Saved in:
8
The changing landscape of product management
Agnihotri, Raj
;
Hu, Michael Y.
- In:
The marketing review
9
(
2009
)
4
,
pp. 275-288
Persistent link: https://www.econbiz.de/10003916435
Saved in:
9
How loyalty discounts can perversely discourage discounting
Elhauge, Einer
- In:
Journal of competition law & economics
5
(
2009
)
2
,
pp. 189-231
Persistent link: https://www.econbiz.de/10003880265
Saved in:
10
Überprüfung des Zusammenhangs von Kundenbindungsdauer und Kundenertragswert
Reinartz, Werner J.
;
Krafft, Manfred
- In:
Journal of business economics : JBE
71
(
2001
)
11
,
pp. 1263-1281
Persistent link: https://www.econbiz.de/10001630612
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->