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~person:"Ahearne, Michael"
~subject:"Absatz"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type:"article"
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Absatz
Consumer behaviour
Service quality
Salespeople
23
Verkaufspersonal
23
Selling
12
Verkauf
12
Außendienst
5
B-to-B-Marketing
5
Beziehungsmarketing
5
Business-to-business marketing
5
Erfolgsfaktor
5
Field sales force
5
Relationship marketing
5
Success factor
5
Dienstleistungsqualität
4
Employee retention
4
Mitarbeiterbindung
4
Arbeitsleistung
3
Führungskräfte
3
Führungsstil
3
Job performance
3
Leadership style
3
Managers
3
Performance measurement
3
Performance-Messung
3
USA
3
United States
3
Arbeitsgruppe
2
Corporate culture
2
Customer satisfaction
2
Deutschland
2
Firm performance
2
Germany
2
Information technology
2
Informationstechnik
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Leistungsentgelt
2
Organizational identification
2
Performance pay
2
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Article in journal
6
Aufsatz in Zeitschrift
6
Case study
1
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1
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English
6
Author
All
Ahearne, Michael
Gustafsson, Anders
10
Mattila, Anna S.
10
Wieseke, Jan
10
Rapp, Adam
9
Van Vaerenbergh, Yves
9
Fildes, Robert
7
Gierl, Heribert
7
Grewal, Dhruv
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Rajagopal
7
Steiner, Winfried J.
7
Voorhees, Clay M.
7
Walsh, Gianfranco
7
Agnihotri, Raj
6
Alavi, Sascha
6
Assimakopoulos, V.
6
Barnes, Donald C.
6
Gedenk, Karen
6
Groth, Markus
6
Haas, Alexander
6
Kukar-Kinney, Monika
6
Makridakis, Spyros G.
6
Noble, Stephanie M.
6
Sharma, Piyush
6
Spiliotis, Evangelos
6
Söderlund, Magnus
6
Ahmad, Bilal
5
Albers, Sönke
5
Auh, Seigyoung
5
Babakus, Emin
5
Bachrach, Daniel G.
5
Baker, Thomas L.
5
Barone, Michael J.
5
Brady, Michael K.
5
Calantone, Roger J.
5
Chaker, Nawar N.
5
Dagger, Tracey S.
5
Edvardsson, Bo
5
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Journal of marketing
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of personal selling & sales management : JPSSM
1
Journal of service research
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Source
All
ECONIS (ZBW)
6
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1
The intersection of service and
sales
: the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
2
All that glitters is not sold: selling a luxury brand outside a luxury environment
Gyomlai, Moumita Das
;
Ahearne, Michael
;
Rouziès, Dominique
- In:
Journal of personal selling & sales management : JPSSM
42
(
2022
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10013178130
Saved in:
3
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
4
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
5
High touch through high tech: the impact of salesperson technology usage on
sales
performance via mediating mechanisms
Ahearne, Michael
;
Jones, Eli
;
Rapp, Adam
;
Mathieu, John
- In:
Management science : journal of the Institute for …
54
(
2008
)
4
,
pp. 671-685
Persistent link: https://www.econbiz.de/10003701548
Saved in:
6
Why
sales
reps should welcome information technology : measuring the impact of CRM-based IT on
sales
effictiveness
Ahearne, Michael
;
Hughes, Douglas E.
;
Schillewaert, Niels
- In:
International journal of research in marketing : IJRM ; …
24
(
2007
)
4
,
pp. 336-349
Persistent link: https://www.econbiz.de/10003593796
Saved in:
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