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~person:"Akroush, Mamoun N."
~person:"Roy, Sanjit"
~subject:"Dienstleistungsqualität"
~subject:"Word-of-mouth"
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Dienstleistungsqualität
Word-of-mouth
Customer satisfaction
21
Kundenzufriedenheit
21
Service quality
18
Beziehungsmarketing
10
Relationship marketing
10
Jordan
8
Jordanien
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsmarketing
3
Mobile communications
3
Mobilkommunikation
3
Partial least squares
3
Partielle kleinste Quadrate
3
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3
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Virales Marketing
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Customer service
2
Einzelhandel
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Electronic Banking
2
Electronic banking
2
Emotion
2
Gerechtigkeit
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Justice
2
Kundenservice
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Quality management
2
Qualitätsmanagement
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Retail trade
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SERVQUAL
2
Satisfaction
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Telecommunications industry
2
Telekommunikationssektor
2
customer satisfaction
2
service quality
2
Airline
1
Arbeitszufriedenheit
1
B-to-B-Marketing
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18
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Akroush, Mamoun N.
Roy, Sanjit
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Qin, Hong
9
Ramseook-Munhurrun, Prabha
9
Torres, Edwin N.
9
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International journal of services, economics and management
3
International journal of services and operations management
2
Journal of business research : JBR
2
European journal of marketing : EJM
1
International journal of electronic business
1
International journal of quality & reliability management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
18
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18
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1
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market
Akroush, Mamoun N.
;
Zuriekat, Majey I.
;
Mahadin, Bushra K.
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10012519974
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
5
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
6
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
7
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
8
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
9
Tourism service quality and destination loyalty : the mediating role of destination image from international tourists' perspectives
Akroush, Mamoun N.
;
Jraisat, Luai E.
;
Kurdieh, Dina J.
; …
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
1
,
pp. 18-44
Persistent link: https://www.econbiz.de/10011564350
Saved in:
10
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
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