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~person:"Al-Hawari, Mohd Ahmad"
~person:"Rod, Michel"
~type_genre:"Article in journal"
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Search: subject_exact:"Retailgeschäft von Banken"
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Personal banking
7
Privatkundengeschäft
7
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
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Kundenzufriedenheit
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Relationship marketing
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Bank
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Banks
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Emotion
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Russia
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United Arab Emirates
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Vereinigte Arabische Emirate
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Arbeitskräfte
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Arbeitsleistung
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Bankgeschäft
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Banking services
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Behavioural intentions
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Brand image
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Burnout
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Call centre
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Collectivist
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Core and relational service
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Customer Satisfaction
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Article in journal
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Al-Hawari, Mohd Ahmad
Rod, Michel
Narteh, Bedman
7
Consoli, Davide
5
Durkin, Mark
5
Ashill, Nicholas J.
4
Blankson, Charles
4
Burgstaller, Johann
4
De Chernatony, Leslie
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Dimitriadis, Sergios
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Gera, Rajat
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Jham, Vimi
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Kleimeier, Stefanie
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Knüfermann, Markus
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Sander, Harald
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Wallace, Elaine
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Waschiczek, Walter
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Buil, Isabel
3
Bühler, Wilhelm
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Chang, Chuen-ping
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Cocca, Teodoro D.
3
Devesh, Sonal
3
Gibbs, Tanya
3
Gupta, Priyanshi
3
Jaiswal, Deepak
3
Kant, Rishi
3
Lin, Jyh-horng
3
Lymperopoulos, Constantine
3
Mullineux, Andrew W.
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Oehler, Andreas
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Omar, Ogenyi Ejye
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Paul, Stephan
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Persson, Andreas
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Roy, Sanjit Kumar
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Rudolf, Markus
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Sehgal, Sanjay
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Soureli, Magdalini
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Stein, Stefan
3
Worthington, Steve
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Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
Asia Pacific journal of marketing and logistics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
7
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
3
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
4
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
5
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
6
Do online services contribute to establishing brand equity within the retail banking context?
Al-Hawari, Mohd Ahmad
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009356128
Saved in:
7
Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 346-366
Persistent link: https://www.econbiz.de/10009269525
Saved in:
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