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~person:"Altenhain, Thomas"
~person:"Alves, Helena"
~person:"Anabila, Peter"
~person:"Murugan, Rajeswari"
~subject:"Bank"
~subject:"Service quality"
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Search: subject:"Kundentreue"
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Bank
Service quality
Customer retention
6
Kundenbindung
6
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Confidence
2
Employee retention
2
Mitarbeiterbindung
2
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Privatkundengeschäft
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2
Telekommunikationssektor
2
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2
affective commitment
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customer loyalty
2
trust
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1
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Bankgeschäft
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Brand management
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1
Computerunterstützung
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Customer loyalty
1
Digitale Dienste
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Ghana
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Altenhain, Thomas
Alves, Helena
Anabila, Peter
Murugan, Rajeswari
Langmann, Kristin
3
Prentice, Catherine
3
Gummersbach, Jörg Michael
2
Kehr, Henning
2
Keßel, Sebastian Christian
2
Mensah, Samuel N-A
2
Moongela, Hilma
2
Nazeri, Ali
2
Rajendran, G.
2
Rodríguez del Bosque, Ignacio A.
2
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2
Stan, Valentina
2
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2
Adeola, Ogechi
1
Adnan, Muhammad
1
Adom, Kwame
1
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1
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1
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1
Aji, Bagus Wicaksono
1
Akbar, Mohammad Muzahid
1
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1
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1
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1
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1
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1
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1
Angraini, Yenni
1
Anker, Claude
1
Anwar, M. Khorshed
1
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International journal of business innovation and research
1
International journal of process management and benchmarking : IJPMB
1
Marktplätze im Umbruch : digitale Strategien für Services im Mobilen Internet
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
2
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
3
"Nur Bares ist Wahres" - Kundenbindung in Zeiten der Digitalisierung des Retail-Bankgeschäfts
Altenhain, Thomas
;
Ess, Konrad
;
Sehgal, Attul
- In:
Marktplätze im Umbruch : digitale Strategien für …
,
(pp. 359-368)
.
2015
Persistent link: https://www.econbiz.de/10011441271
Saved in:
4
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
5
Customer loyalty intentions in broadband internet services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
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