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~person:"Alves, Helena"
~person:"Greene, Henry"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
5
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Studium
2
University education
2
service quality
2
Beschwerdemanagement
1
China
1
Comparison
1
Complaint management
1
Confidence
1
Consumer behaviour
1
Cultural identity
1
Customer retention
1
Customer value
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Dienstleistungssektor
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Employee retention
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Higher education
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Higher education institution
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Hochschule
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Implizites Wissen
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Knowledge management
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Konsumentenverhalten
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Kulturelle Identität
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Kundenbindung
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Kundenwert
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Mitarbeiterbindung
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Performance measurement
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Performance-Messung
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Portugal
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Public education
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Service industry
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South Korea
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Student satisfaction index
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Students
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Alves, Helena
Greene, Henry
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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Services marketing quarterly
2
The service industries journal
2
International review on public and non-profit marketing
1
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ECONIS (ZBW)
5
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1
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
2
Can students' satisfaction indexes be applied the same way in different countries?
Vaz, Ramón Álvarez
;
Freira, Danny
;
Vernazza, Elena
; …
- In:
International review on public and non-profit marketing
13
(
2016
)
2
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011745212
Saved in:
3
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
4
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
5
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
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