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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Unternehmenskultur"
~subject:"Verkaufspersonal"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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| 7 applied filters
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Unternehmenskultur
Verkaufspersonal
Beziehungsmarketing
26
Relationship marketing
26
Customer satisfaction
10
Kundenzufriedenheit
10
Salespeople
10
Consumer behaviour
9
Konsumentenverhalten
9
Corporate culture
5
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Emotion
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Arbeitsverhalten
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer integration
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Erfolgsfaktor
2
Firm performance
2
Kundenintegration
2
Organizational identification
2
Personality psychology
2
Persönlichkeitspsychologie
2
Sales performance
2
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7
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1
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Article
14
Book / Working Paper
1
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
14
Arbeitspapier
1
Non-commercial literature
1
Working Paper
1
Language
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English
15
Author
All
Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Agnihotri, Raj
14
Itani, Omar S.
12
Schwepker, Charles H. <Jr.>
10
Singh, Ramendra
10
Chaker, Nawar N.
9
Homburg, Christian
9
Alavi, Sascha
8
Rapp, Adam
8
Rodriguez, Michael
7
Schmitz, Christian
7
Zablah, Alex R.
7
Bush, Alan J.
6
Habel, Johannes
6
Moncrief, William C.
6
Terho, Harri
6
Guenzi, Paolo
5
Haas, Alexander
5
Jaramillo, Fernando
5
Klarmann, Martin
5
Lam, Son K.
5
Pullins, Ellen
5
Udayana, Ida Bagus Nyoman
5
Ahearne, Michael
4
Bolander, Willy
4
Brown, Tom
4
Friend, Scott B.
4
Good, Megan C.
4
Hochstein, Bryan
4
Hughes, Douglas E.
4
Iyer, Rajesh
4
Johlke, Mark C.
4
Jones, Eli
4
Kalra, Ashish
4
Koshy, Abraham
4
Müller, Michael
4
Palmatier, Robert W.
4
Stock-Homburg, Ruth
4
Svensson, Göran
4
Tanner, John F.
4
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Published in...
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Journal of the Academy of Marketing Science
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Schmalenbach business review : sbr
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
15
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1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
3
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
4
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
5
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
6
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
7
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
8
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
9
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
10
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
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