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~person:"Aman-Ullah, Attia"
~person:"Wieseke, Jan"
~subject:"Mitarbeiterbindung"
~subject:"Selling"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Mitarbeiterbindung
Selling
Unternehmenskultur
Beziehungsmarketing
23
Relationship marketing
23
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Corporate culture
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Organizational identification
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
2
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1
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Article
8
Book / Working Paper
2
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
8
Arbeitspapier
2
Non-commercial literature
2
Working Paper
2
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English
10
Author
All
Aman-Ullah, Attia
Wieseke, Jan
Agnihotri, Raj
7
Svensson, Göran
7
Terho, Harri
7
Alavi, Sascha
6
Bush, Alan J.
6
Homburg, Christian
6
Itani, Omar S.
6
Habel, Johannes
5
Moncrief, William C.
5
Pullins, Ellen
5
Rodriguez, Michael
5
Schmitz, Christian
5
Schwepker, Charles H. <Jr.>
5
Guenzi, Paolo
4
Johnson, Jeff S.
4
Babakus, Emin
3
Boso, Nathaniel
3
Chaker, Nawar N.
3
Chen, Annie Huiling
3
Corsaro, Daniela
3
Echchakoui, Saïd
3
Friend, Scott B.
3
Good, Valerie
3
Høgevold, Nils
3
Høgevold, Nils M.
3
Jaramillo, Fernando
3
Jelinek, Ronald
3
Kadic-Maglajlic, Selma
3
Micevski, Milena
3
Peltier, James
3
Peng, Norman
3
Rahimi, Roya
3
Shannahan, Kirby L. J.
3
Shannahan, Rachelle J.
3
Abdelmoety, Ziad Hassan
2
Abdullateef, Aliyu Olayemi
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Amenuvor, Fortune Edem
2
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Journal of the Academy of Marketing Science
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of marketing
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
The journal of personal selling & sales management : JPSSM
1
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Source
All
ECONIS (ZBW)
10
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10
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10
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date (oldest first)
1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
3
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
4
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
5
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
7
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
8
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
9
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
10
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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