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~person:"Amin, Muslim"
~person:"Jang, Soocheong"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
36
Kundenzufriedenheit
35
Consumer behaviour
22
Dienstleistungsqualität
20
Service quality
20
Beziehungsmarketing
14
Relationship marketing
14
Gastronomie
13
Restaurant industry
13
Beschwerdemanagement
8
Complaint management
8
Malaysia
8
USA
8
United States
8
Emotion
6
Hotel industry
5
Hotellerie
5
Service recovery
5
Arbeitszufriedenheit
4
Confidence
4
Islamic finance
4
Islamisches Finanzsystem
4
Job satisfaction
4
Vertrauen
4
Satisfaction
3
Service failure
3
Structural equation model
3
Strukturgleichungsmodell
3
Arbeitspsychologie
2
Chinese
2
Chinesisch
2
Comparison
2
Dienstleistungssektor
2
Elderly people
2
Employee retention
2
Factor analysis
2
Faktorenanalyse
2
Innovation adoption
2
Innovationsakzeptanz
2
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Undetermined
11
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Article
22
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Article in journal
22
Aufsatz in Zeitschrift
22
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English
22
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Amin, Muslim
Jang, Soocheong
Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Welsch, Heinz
12
Ahn, Jiseon
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Wu, Luorong
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Frank, Björn
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Muskat, Birgit
9
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Published in...
All
International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal for global business advancement : JGBA
2
Journal of hospitality marketing & management
2
Nankai business review international
2
Journal of hospitality and tourism insights
1
Service business
1
South Asian journal of management : SAJM
1
The international journal of bank marketing : IJBM
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review
1
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ECONIS (ZBW)
22
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1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
5
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
An integrated model of service experience, emotions,
satisfaction
, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
8
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
9
Internet banking service quality and its implication on e-customer
satisfaction
and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
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