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~person:"Amin, Muslim"
~person:"Jang, Soocheong"
~subject:"Innovation adoption"
~subject:"Service quality"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Innovation adoption
Service quality
Consumer behaviour
73
Konsumentenverhalten
73
Gastronomie
31
Restaurant industry
31
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
19
Emotion
13
USA
13
United States
13
Brand image
11
Markenimage
11
Advertising effects
8
Beziehungsmarketing
8
Relationship marketing
8
Werbewirkung
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Internet marketing
7
Online-Marketing
7
Beschwerdemanagement
6
Complaint management
6
Brand management
5
Confidence
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Coronavirus
5
Food
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Lebensmittel
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Markenführung
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Product quality
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Produktqualität
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4
Hotellerie
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Personality psychology
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Persönlichkeitspsychologie
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20
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20
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Amin, Muslim
Jang, Soocheong
Han, Heesup
31
Mattila, Anna S.
24
Dwivedi, Yogesh Kumar
21
Prentice, Catherine
17
Balaji, M. S.
16
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Prybutok, Victor R.
14
Bilgihan, Anil
13
Liébana-Cabanillas, Francisco
13
Williams, Michael D.
13
Gong, Taeshik
12
Klaus, Philipp
12
Chawla, Deepak
11
Hanks, Lydia
11
Park, Jungkun
11
Quach, Sara
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Sparks, Beverley
10
Wong, IpKin Anthony
10
Hyun, Sunghyup Sean
9
Paul, Justin
9
Shankar, Amit
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Fernandes, Teresa
8
Harun, Ahasan
8
Hwang, Jinsoo
8
Jebarajakirthy, Charles
8
Jeong, Miyoung
8
Joshi, Himanshu
8
Kim, Jinkyung Jenny
8
Law, Chun Hung Roberts
8
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International journal of hospitality management
5
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Journal for global business advancement : JGBA
2
Nankai business review international
2
Journal of business research : JBR
1
Journal of hospitality and tourism insights
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
Tourism review
1
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ECONIS (ZBW)
20
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
3
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
Saved in:
6
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
7
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
8
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
9
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
10
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
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