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~person:"Antony, Jiju"
~person:"Rahman, Zillur"
~subject:"Kundenzufriedenheit"
~subject:"Multikriterielle Entscheidungsanalyse"
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Kundenzufriedenheit
Multikriterielle Entscheidungsanalyse
Quality management
173
Qualitätsmanagement
170
Lean Management
68
Lean management
68
Lean production
43
Lean Production
41
Lean Six Sigma
33
Six Sigma
30
Lean
25
Bibliometrics
24
Bibliometrie
24
Erfolgsfaktor
24
Service industry
24
Success factor
24
Dienstleistungssektor
23
India
23
Manufacturing industries
23
Industrie
22
Dienstleistungsqualität
20
Indien
20
Service quality
20
Business process management
18
Prozessmanagement
18
Gesundheitsversorgung
15
Health care
15
Implementation
15
Einführung
14
Employee suggestion system
13
Higher education institution
13
Hochschule
13
Vorschlagswesen
13
Continuous improvement
12
Product quality
11
Gesundheitswesen
10
Health care system
10
Lean six sigma
10
Produktqualität
10
Industry 4.0
9
Project management
9
Projektmanagement
9
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5
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5
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5
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English
9
Author
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Antony, Jiju
Rahman, Zillur
Shahin, Arash
11
Talib, Faisal
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Mukherjee, Indrajit
5
Ahmad Jusoh
4
Fredendall, Lawrence D.
4
Liu, Hu-Chen
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Sakthivel, G.
4
Adhikari, Arnab
3
Apornak, Arash
3
Awasthi, Anjali
3
Bera, Sasadhar
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Devadasan, S. R.
3
Georgiou, Andreas C.
3
Jenab, Kouroush
3
Keramati, Abbas
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Mastrogiacomo, Luca
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Politis, Yannis
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Restuputri, Dian Palupi
3
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Published in...
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The TQM journal : the international review of organizational improvement
2
IEEE transactions on engineering management : EM
1
International journal of productivity and quality management : IJPQM
1
Total quality management & business excellence
1
Source
All
ECONIS (ZBW)
9
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date (oldest first)
1
Evaluating performance of projects using six sigma approach
Sindhwani, Rohit
;
Vaidya, Omkarprasad S.
;
Antony, Jiju
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
10
,
pp. 3539-3552
Persistent link: https://www.econbiz.de/10014387994
Saved in:
2
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
3
Impact of Total
Quality
Management
and Service Quality in the Banking Sector
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
overview of the role of service quality and Total
Quality
Management
(TQM), and its critical dimensions in the banking sector …
Persistent link: https://www.econbiz.de/10014129764
Saved in:
4
Studying the Impact of Total
Quality
Management
in Service Industries
Talib, Faisal
;
Rahman, Zillur
-
2016
A large number of contemporary organisations across the globe are adopting total
quality
management
(TQM) to satisfy …
Persistent link: https://www.econbiz.de/10014035284
Saved in:
5
Prioritising the Practices of Total
Quality
Management
: An Analytic Hierarchy Process Analysis for the Service Industries
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
Total
quality
management
(TQM) is a major business strategy which employs a set of principles and practices to achieve …
Persistent link: https://www.econbiz.de/10014035289
Saved in:
6
Identification and Prioritization of Barriers to Total
Quality
Management
Implementation in Service Industry : An Analytic Hierarchy Process Approach
Talib, Faisal
;
Rahman, Zillur
-
2016
Purpose – Despite the potential benefits of total
quality
management
(TQM) articulated by quality experts and …
Persistent link: https://www.econbiz.de/10014035292
Saved in:
7
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
8
Identification and prioritization of barriers to total
quality
management
implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
9
Studying the impact of total
quality
management
in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
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