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~person:"Arcand, Manon"
~person:"Blankson, Charles"
~person:"Pérez, Andrea"
~subject:"CSR expectations"
~subject:"Confidence"
~subject:"Konsumentenverhalten"
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CSR expectations
Confidence
Konsumentenverhalten
Bank
5
Beziehungsmarketing
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Relationship marketing
5
Consumer behaviour
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer satisfaction
4
Kundenzufriedenheit
4
Customers
3
Dienstleistungsqualität
2
Ghana
2
Loyalty
2
Perception
2
Personal banking
2
Privatkundengeschäft
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Bank marketing
1
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CSR perceptions
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Central Africa
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Arcand, Manon
Blankson, Charles
Pérez, Andrea
Rahman, Zillur
3
Rodríguez del Bosque, Ignacio A.
3
Abdul Rahim Abdul Rahman
2
Arvidsson, Niklas
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Bang, Nguyen
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Bapat, Dhananjay
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Brun, Isabelle
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Carlander, Anders
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Choudhury, Koushiki
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The international journal of bank marketing : IJBM
6
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ECONIS (ZBW)
6
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
3
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
4
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
5
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
6
College students consumption of credit cards
Blankson, Charles
;
Paswan, Audhesh
;
Boakye, Kwabena G.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 567-585
Persistent link: https://www.econbiz.de/10009668457
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