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~person:"Augusto, Mário Gomes"
~person:"Hsu, Maxwell K."
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Augusto, Mário Gomes
Hsu, Maxwell K.
Verlegh, Peeter
7
Fink, Klaus-J.
6
Balaji, M. S.
5
Bilgihan, Anil
5
Karjaluoto, Heikki
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Kumar, V.
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Journal of travel and tourism marketing
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Journal of retailing and consumer services
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Psychology & marketing
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Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
2
Do brand relationships on social media motivate young consumers' value co-creation and willingness to pay? : the role of brand love
Wallace, Elaine
;
Torres, Pedro M.
;
Augusto, Mário Gomes
; …
- In:
The journal of product & brand management
31
(
2022
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10013164305
Saved in:
3
Building customers' resilience to negative information in the airline industry
Augusto, Mário Gomes
;
Godinho, Pedro Manuel Cortesão
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 235-248
Persistent link: https://www.econbiz.de/10012114157
Saved in:
4
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
5
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
6
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
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