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~person:"Böhn, Dieter"
~person:"Prentice, Catherine"
~person:"Ptak, Roderich"
~person:"To, W. M."
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Macau
16
Dienstleistungsqualität
6
Gambling
6
Glücksspiel
6
Service quality
6
China
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Beziehungsmarketing
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Relationship marketing
3
Dienstleistungsmanagement
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Hong Kong
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Hongkong
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International economic relations
2
Internationale Wirtschaftsbeziehungen
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Macau casinos
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Qualitätsmanagement
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02.04.1998
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1979-1986
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2000-2008
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Addiction
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Area studies
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Attitudinal loyalty
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China (Süd)
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Böhn, Dieter
Prentice, Catherine
Ptak, Roderich
To, W. M.
Gu, Xinhua
13
Wan, Penny Yim King
12
Lei, Chun Kwok
9
Wong, IpKin Anthony
9
Gälli, Anton
7
Antkiewicz, Agata
6
McCartney, Glenn
6
Tam, Pui Sun
6
Whalley, John
6
Yao, Shujie
6
Chan, Sow Hup
5
Godinho, Jorge A. F.
5
Sheng, Li
5
Yu, Billy T. W.
5
Chen, G.Q.
4
Choi, Suh-hee
4
Cremer, Rolf
4
Lam, Carlos Siu
4
Lam, Long W.
4
Law, Chun Hung Roberts
4
Lee, Peter K. C.
4
Li, J.S.
4
Sung, Yun Wing
4
Tam, Kwo Ping
4
To, Wai Ming
4
Van Dyke, Paul Arthur
4
Wong, Cora Un In
4
Xue, Fengxuan
4
Zhang, Jing Hua
4
Zhou, Nan
4
Chan, Ka Wai
3
Choi, Soojin
3
Du Cros, Hilary
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Fong, Lawrence Hoc Nang
3
Guan, Jieqi
3
Hao, Yufan
3
Kim, Woo Gon
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International journal of hospitality management
3
Management decision : MD
2
Psychology & marketing
2
Asien : the German journal on contemporary Asia
1
Hongkong, Macau, Südchina : Wandel und Wachstum
1
Internationales Asien-Forum : international quarterly for Asian studies
1
Länderprofile
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
Sinologica Coloniensia
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
16
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1
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
2
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
3
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
4
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
5
The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.
;
To, W. M.
- In:
International journal of hospitality management
33
(
2013
),
pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
Saved in:
6
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
7
Quality management framework for public management decision making
Yu, Billy T. W.
;
To, W. M.
;
Lee, Peter K. C.
- In:
Management decision : MD
50
(
2012
)
3
,
pp. 420-438
Persistent link: https://www.econbiz.de/10009546832
Saved in:
8
ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.
;
Lee, Peter K. C.
;
Yu, Billy T. W.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
Saved in:
9
Importance-performance analysis for public management decision making : an empirical study of China's Macao special administrative region
Lai, Linda S. L.
;
To, W. M.
- In:
Management decision : MD
48
(
2010
)
1/2
,
pp. 277-295
Persistent link: https://www.econbiz.de/10003976509
Saved in:
10
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Saved in:
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