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~person:"Balaji, M. S."
~person:"Hyun, Sunghyup Sean"
~person:"Rust, Roland T."
~subject:"Beziehungsmarketing"
~subject:"Product quality"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Product quality
Theory
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
22
Konsumentenverhalten
22
Relationship marketing
20
Beschwerdemanagement
8
Complaint management
8
Dienstleistungssektor
7
Produktqualität
7
Quality management
7
Qualitätsmanagement
7
Service industry
7
Airline
6
Fluggesellschaft
6
Gastronomie
6
Restaurant industry
6
Service failure
6
Brand management
5
Hotel industry
5
Hotellerie
5
Luxury goods
5
Luxusgüter
5
Markenführung
5
Brand image
4
Emotion
4
Markenimage
4
Theorie
4
Viral marketing
4
Virales Marketing
4
trust
4
Arbeitszufriedenheit
3
Automation
3
Automatisierung
3
Confidence
3
Customer service
3
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English
28
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Balaji, M. S.
Hyun, Sunghyup Sean
Rust, Roland T.
Siciliani, Luigi
39
Bruhn, Manfred
33
Straume, Odd Rune
33
Han, Heesup
23
Brekke, Kurt R.
21
Prentice, Catherine
20
Mattila, Anna S.
17
Prybutok, Victor R.
16
Benkenstein, Martin
14
Usman, Osly
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Brekke, Kurt Richard
11
Gravelle, Hugh
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Hammerschmidt, Maik
10
Quach, Sara
10
Stauss, Bernd
10
Witell, Lars
10
Marimon, Frederic
9
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Falk, Tomas
8
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Lee, Jin-soo
8
Line, Nathaniel D.
8
Park, Jungkun
8
Patterson, Paul G.
8
Rahman, Zillur
8
Rather, Raouf Ahmad
8
Bauer, Hans H.
7
Grégoire, Yany
7
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Journal of business research : JBR
5
Journal of travel and tourism marketing
4
International journal of hospitality management
2
European journal of marketing : EJM
1
Foundations for organizational science
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
28
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
3
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
4
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
5
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
6
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
10
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
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