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~person:"Balaji, M. S."
~person:"Jang, Soocheong"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Search: "Customer relationship management"
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Customer satisfaction
Kundenintegration
Beziehungsmarketing
60
Relationship marketing
60
Consumer behaviour
42
Konsumentenverhalten
42
Kundenzufriedenheit
31
Brand management
27
Markenführung
27
Dienstleistungsqualität
23
Service quality
23
Brand image
21
Markenimage
21
Social Web
13
Social web
13
Brand
11
Markenartikel
11
Beschwerdemanagement
9
Complaint management
9
Internet marketing
9
Online-Marketing
9
Customer engagement
8
Confidence
7
Gastronomie
7
Restaurant industry
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
Customer integration
6
Lieferantenmanagement
6
Satisfaction
6
Supplier relationship management
6
USA
5
United States
5
Airline
4
Brand loyalty
4
Emotion
4
Fluggesellschaft
4
Markentreue
4
Relationship quality
4
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Article
36
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36
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36
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English
36
Author
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Balaji, M. S.
Jang, Soocheong
Loureiro, Sandra Maria Correia
Han, Heesup
34
Hollebeek, Linda D.
32
Prentice, Catherine
23
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
19
Bruhn, Manfred
18
Aksoy, Lerzan
16
Mittal, Vikas
16
Gil Saura, Irene
15
Kumar, V.
15
Piller, Frank T.
15
Rather, Raouf Ahmad
15
Gustafsson, Anders
14
Verhoef, Peter C.
14
Hyun, Sunghyup Sean
13
Stauss, Bernd
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bang, Nguyen
12
Bilgihan, Anil
12
Brodie, Roderick J.
12
Evanschitzky, Heiner
12
Khan, Imran
12
Kim, Wansoo
12
Klaus, Philipp
12
Quach, Sara
12
Rahman, Zillur
12
Reichwald, Ralf
12
So, Kevin Kam Fung
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Blut, Markus
11
Conduit, Jodie
11
Keiningham, Timothy
11
McColl-Kennedy, Janet R.
11
Töpfer, Armin
11
Ahn, Jiseon
10
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International journal of hospitality management
11
Journal of business research : JBR
5
Journal of retailing and consumer services
3
Journal of promotion management : innovations in planning and applied research
2
Journal of strategic marketing
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of travel and tourism marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
36
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
8
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
9
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
10
Together we tango : value facilitation and customer participation in Airbnb
Jiang, Yangyang
;
Balaji, M. S.
;
Jha, Subhash
- In:
International journal of hospitality management
82
(
2019
),
pp. 169-180
Persistent link: https://www.econbiz.de/10012121670
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