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~person:"Bang, Nguyen"
~person:"Delacroix, Eva"
~person:"Mattila, Anna S."
~subject:"Gender"
~type_genre:"Article in journal"
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Search: subject:"Consumer behavior"
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Gender
Consumer behaviour
138
Konsumentenverhalten
138
Beziehungsmarketing
47
Relationship marketing
47
Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
27
Service quality
27
Brand management
24
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24
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19
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Article in journal
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Bang, Nguyen
Delacroix, Eva
Mattila, Anna S.
Workman, Jane E.
7
Han, Heesup
6
Azar, Salim L.
4
Chan, Kara
4
Khare, Arpita
4
Ng, Yu Leung
4
Rahman, Zillur
4
Arli, Denni
3
Borges, Adilson
3
Carlson, Jamie
3
Chang, Chun-Tuan
3
Cho, Siwon
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Das, Gopal
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3
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3
Jang, Soocheong
3
Khan, Imran
3
Kim, DongHee
3
Lee, Seung-hee
3
Lieven, Theo
3
Liébana-Cabanillas, Francisco
3
Machado, Joana César
3
McLaughlin, Caitlin
3
Melnyk, Valentyna
3
Mittal, Vikas
3
Mortimer, Gary
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Ourahmoune, Nacima
3
Salo, Jari
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Sohail, M. Sadiq
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Tjiptono, Fandy
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2
Al-Jabri, Ibrahim M.
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2
Babakus, Emin
2
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International journal of hospitality management
3
Cornell hospitality quarterly : CQ
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
7
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1
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
2
When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
Saved in:
3
Reference price and its asymmetric effects on price evaluations : the moderating role of gender
Choi, Choongbeom
;
Joe, Sung Jun
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 189-194
Persistent link: https://www.econbiz.de/10011865508
Saved in:
4
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
5
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
6
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
7
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
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