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~person:"Bang, Nguyen"
~person:"Ramsey, Elaine"
~person:"Thomas, Brychan"
~person:"Xu, Xun"
~subject:"Kundenzufriedenheit"
~subject:"SME"
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Search: subject_exact:"Elektronischer Handel"
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Kundenzufriedenheit
SME
Electronic Commerce
26
E-commerce
25
Online retailing
21
Online-Handel
21
Consumer behaviour
14
KMU
14
Konsumentenverhalten
14
Customer satisfaction
11
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
6
Online-Marketing
6
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6
Großbritannien
5
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2
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4
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4
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1
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English
25
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Bang, Nguyen
Ramsey, Elaine
Thomas, Brychan
Xu, Xun
Al-Qirim, Nabeel A. Y.
10
Hudetz, Kai
8
Usman, Osly
8
Vrazalic, Lejla
7
Cruz-Cunha, Maria Manuela
6
MacGregor, Robert C.
6
Parayitam, Satyanarayana
6
Román, Sergio
6
Varajão, João
6
Ba, Sulin
5
Carlson, Jamie
5
Jones, Paul
5
Packham, Gary
5
Park, Jungkun
5
Rana, Nripendra P.
5
Sajad Rezaei
5
Tandon, Urvashi
5
Anderson, Rolph E.
4
Arfan Shahzad
4
Baal, Sebastian van
4
Bhatnagar, Amit
4
Brown, David H.
4
Camilleri, Mark Anthony
4
Cho, Yun Kyung
4
Chong, Sandy
4
Chung, Namho
4
Duan, Yanqing
4
Dwivedi, Yogesh Kumar
4
Falk, Tomas
4
Feindt, Sylvie
4
Galloway, Laura
4
Ha, Hong Youl
4
Hammerschmidt, Maik
4
Hassan, Rohail
4
Ibbotson, Patrick
4
Kartiwi, Mira
4
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IGI Global
1
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E-commerce adoption and small business in the global marketplace : tools for optimization
3
Journal of small business and enterprise development
3
International journal of hospitality management
2
International journal of production economics
2
E-adoption and socio-economic impacts : emerging infrastructural effects
1
Electronic markets : the international journal on networked business
1
Information technology and management
1
International review of applied economics
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management information systems : mis quarterly
1
Premier reference source
1
Strategic change
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The international journal of bank marketing : IJBM
1
The service industries journal
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ECONIS (ZBW)
25
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25
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1
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
2
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
3
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
4
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
5
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
6
Electronic CRM and perceptions of unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
Saved in:
7
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
8
Trust, satisfaction, and online repurchase intention : the moderating role of perceived effectiveness of e-commerce institutional mechanisms
Fang, Yulin
;
Qureshi, Israr
;
Sun, Heshan
;
McCole, Patrick
; …
- In:
Management information systems : mis quarterly
38
(
2014
)
2
,
pp. 407-427
Persistent link: https://www.econbiz.de/10010425085
Saved in:
9
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
10
An investigation of the benefits and barriers of e-business adoption activities in Yemeni SMEs
Abdullah, Ahmed
;
Thomas, Brychan
;
Murphy, Lyndon
; …
- In:
Strategic change
27
(
2018
)
3
,
pp. 195-208
Persistent link: https://www.econbiz.de/10011973387
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