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~person:"Barnes, Donald C."
~person:"Meyer, Anton"
~person:"Ringle, Christian M."
~subject:"Workforce"
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Search: subject_exact:"Kundenzufriedenheit"
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Workforce
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
15
Konsumentenverhalten
15
Customer delight
8
Deutschland
8
Germany
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Emotion
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6
Kundenservice
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Measurement
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Football
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Leistungsmotivation
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Barnes, Donald C.
Meyer, Anton
Ringle, Christian M.
Collier, Joel E.
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The journal of services marketing
2
Journal of marketing theory and practice
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
4
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1
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
2
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
3
Investigating the key routes to customer delight
Barnes, Donald C.
;
Ponder, Nicole
;
Dugar, Kranti
- In:
Journal of marketing theory and practice
19
(
2011
)
4
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009383578
Saved in:
4
Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina
;
Meyer, Anton
;
Specht, Nina
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 329-345)
.
2007
Persistent link: https://www.econbiz.de/10003596020
Saved in:
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