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~person:"Barnes, Donald C."
~person:"Roster, Catherine A."
~subject:"Consumer behaviour"
~subject:"Personality psychology"
~subject:"United States"
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Search: "Journal of marketing theory and practice"
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Consumer behaviour
Personality psychology
United States
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Online-Befragung
3
USA
3
Web survey
3
Dienstleistungssektor
2
Emotion
2
Fragebogen
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Questionnaire
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Service industry
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Altersgruppe
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Arbeitskräfte
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Beziehungsmarketing
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Bibliometrics
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Bibliometrie
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Competitive advantage
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Customer acquisition
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Customer retention
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Dienstleistung
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Dienstleistungsqualität
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Emotional branding
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Emotionale Werbung
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Gender studies
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Geschenk
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Geschlechterforschung
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Gifts
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Hong Kong
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Hongkong
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Hotel industry
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Hotellerie
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Kundenbindung
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Kundengewinnung
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Market entry
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Market research
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Barnes, Donald C.
Roster, Catherine A.
Sheth, Jagdish N.
10
Solomon, Michael R.
9
Beatty, Sharon E.
6
Gillison, Stephanie T.
5
Arnold, Todd J.
4
Ozcan, Timucin
4
Ramirez, Edward
4
Reynolds, Kristy E.
4
Schumann, David W.
4
Albaum, Gerald S.
3
Baker, Thomas L.
3
Donthu, Naveen
3
Franke, George R.
3
Hair, Joseph F.
3
Johnson, Catherine M.
3
Kemp, Elyria
3
Northington, William Magnus
3
Smith, Scott M.
3
Aggarwal, Praveen
2
Alhouti, Sarah
2
Ali, Fayaz
2
Anitsal, Ismet
2
Babaev, Jasurbek
2
Brashear-Alejandro, Thomas
2
Briggs, Elten
2
Burnham, Thomas A.
2
Butler, Timothy D.
2
Chaudhuri, Arjun
2
Curran, James M.
2
D'Souza, Giles
2
Das, Neel
2
Deitz, George D.
2
Flight, Richard L.
2
Fu, Frank Q.
2
Gleim, Mark R.
2
Goldsmith, Ronald E.
2
Hair, Michael
2
Huang, Lei
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Journal of marketing theory and practice
4
Journal of marketing theory and practice : JMTP
2
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ECONIS (ZBW)
6
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1
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
2
Customer delight : a review and agenda for research
Barnes, Donald C.
;
Krallman, Alexandra
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10012181615
Saved in:
3
Effect of topic sensitivity on online survey panelists' motivation and data quality
Roster, Catherine A.
;
Albaum, Gerald S.
;
Smith, Scott M.
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011654477
Saved in:
4
Topic sensitivity and Internet survey design : a cross-cultural/national study
Roster, Catherine A.
;
Albaum, Gerald S.
;
Smith, Scott M.
- In:
Journal of marketing theory and practice
22
(
2014
)
1
,
pp. 91-102
Persistent link: https://www.econbiz.de/10010346478
Saved in:
5
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
6
Designing web surveys in marketing research : does use of forced answering affect completion rates?
Albaum, Gerald S.
;
Roster, Catherine A.
;
Wiley, James
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 285-293
Persistent link: https://www.econbiz.de/10003997687
Saved in:
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