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~person:"Barnes, Donald C."
~subject:"Konsumentenverhalten"
~subject:"Persönlichkeitspsychologie"
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Konsumentenverhalten
Persönlichkeitspsychologie
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Customer delight
4
Dienstleistungsqualität
3
Dienstleistungssektor
3
Emotion
3
Service industry
3
Service quality
3
Salespeople
2
Verkaufspersonal
2
Adaptability
1
Arbeitspsychologie
1
Broaden-and-build theory
1
Deservingness
1
Dienstleistung
1
Dienstleistungsberufe
1
Effort
1
Einzelhandel
1
Empathy
1
Employee retention
1
Engagement
1
Event marketing
1
Event-Marketing
1
Feedback
1
Frontline employees
1
Frontline service employees
1
Idiosyncratic service experience
1
Jealousy
1
Jox
1
Leistungsmotivation
1
Mitarbeiterbindung
1
Organizational psychology
1
Personality psychology
1
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Barnes, Donald C.
Gustafsson, Anders
9
Miao, Li
7
Gelbrich, Katja
5
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Collier, Joel E.
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Roschk, Holger
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bernt, Dana
3
Bolton, Ruth N.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Lunardo, Renaud
3
Paswan, Audhesh
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Schramm-Klein, Hanna
3
Sharma, Piyush
3
Sousa, Rui
3
Steinmann, Sascha
3
Söderlund, Magnus
3
Torres, Edwin N.
3
Tsarenko, Yelena
3
Vakulenko, Yulia
3
Van Vaerenbergh, Yves
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European journal of marketing
1
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
4
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
5
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
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