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~person:"Barnes, Donald C."
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Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
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Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Customer delight
4
Konsumentenverhalten
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Dienstleistungsqualität
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Dienstleistungssektor
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Emotion
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Service industry
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Service quality
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Salespeople
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Adaptability
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Arbeitspsychologie
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Broaden-and-build theory
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Deservingness
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Dienstleistung
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Dienstleistungsberufe
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Effort
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Einzelhandel
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Empathy
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Employee retention
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Engagement
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Event marketing
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Event-Marketing
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Feedback
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Frontline employees
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Frontline service employees
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Idiosyncratic service experience
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Jealousy
1
Jox
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Leistungsmotivation
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Mitarbeiterbindung
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Organizational psychology
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Barnes, Donald C.
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Kumar, Anuj
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Nüttgens, Markus
8
Walsh, Gianfranco
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Bliemel, Friedhelm
7
Bowen, David E.
7
Cook, Sarah
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
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McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Söderlund, Magnus
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Zemke, Ron
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Beatty, Sharon E.
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Collier, Joel E.
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Dangelmaier, Wilhelm
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Dixon, Matthew
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Ellinger, Alexander E.
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Gelbrich, Katja
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Gierl, Heribert
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The journal of services marketing
2
European journal of marketing
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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1
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
5
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
6
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
7
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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