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~person:"Bilgihan, Anil"
~person:"Foscht, Thomas"
~person:"Pepels, Werner"
~person:"Walsh, Gianfranco"
~person:"Wiedmann, Klaus-Peter"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Germany
Kundenzufriedenheit
Beziehungsmarketing
101
Relationship marketing
101
Consumer behaviour
43
Konsumentenverhalten
43
Deutschland
38
Customer satisfaction
30
Theorie
17
Theory
17
Dienstleistungsqualität
16
Service quality
16
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9
Brand management
9
Customer service
9
Kundenmanagement
9
Kundenservice
9
Markenführung
9
Procurement
9
Verbraucherverhalten
9
Brand image
8
Markenimage
8
Beschwerdemanagement
7
Complaint management
7
Corporate reputation
7
Electronic Commerce
7
Firmenimage
7
Lieferantenmanagement
7
Marketing management
7
Marketingmanagement
7
Supplier relationship management
7
USA
7
United States
7
Brand
6
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German
40
English
23
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Bilgihan, Anil
Foscht, Thomas
Pepels, Werner
Walsh, Gianfranco
Wiedmann, Klaus-Peter
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Han, Heesup
33
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Piller, Frank T.
15
Töpfer, Armin
15
Aksoy, Lerzan
14
Evanschitzky, Heiner
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Wieseke, Jan
12
Ahlert, Dieter
11
Balaji, M. S.
11
Bayón, Tomás
11
Benkenstein, Martin
11
Fürst, Andreas
11
Keiningham, Timothy
11
Krafft, Manfred
11
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Springer-Verlag GmbH
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Schriftenreihe Marketing, Management
10
Jahrbuch der Absatz- und Verbrauchsforschung
5
Journal of retailing and consumer services
4
Lehrbuch
3
SpringerLink / Bücher
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
European management journal
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of service research
2
Lehrbuch Gabler
2
Psychology & marketing
2
European journal of marketing
1
Gabler Edition Wissenschaft / Forschungsberichte aus der Grazer Management-Werkstatt
1
Harvard-Business-Manager : das Wissen der Besten
1
Heidelberger Fachbücher für Praxis und Studium
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
Internationalisierung von Vertrieb und Handel
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
Schriftenreihe Marketing Management
1
Schriftenreihe Marketing-Management
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
Zeitschrift für Energiewirtschaft : ZfE
1
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ECONIS (ZBW)
63
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
4
Why do customers want to learn? : antecedents and outcomes of customer learning
Sun, Xiaochi
;
Eisingerich, Andreas Benedikt
;
Foscht, Thomas
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 677-703
Persistent link: https://www.econbiz.de/10013173444
Saved in:
5
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
6
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
7
Does educating customers create positive word of mouth?
Sun, Xiaochi
;
Foscht, Thomas
;
Eisingerich, Andreas B
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012648937
Saved in:
8
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
9
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
10
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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