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~person:"Bilgihan, Anil"
~person:"Han, Heesup"
~person:"Sarstedt, Marko"
~subject:"USA"
~type_genre:"Article in journal"
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Search: subject_exact:"Verbraucherzufriedenheit"
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USA
Customer satisfaction
95
Kundenzufriedenheit
95
Consumer behaviour
70
Konsumentenverhalten
70
Dienstleistungsqualität
47
Service quality
47
Beziehungsmarketing
46
Relationship marketing
46
Hotel industry
27
Hotellerie
27
Holiday behaviour
18
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15
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satisfaction
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Bilgihan, Anil
Han, Heesup
Sarstedt, Marko
Jang, Soocheong
8
Ryu, Kisang
6
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Aksoy, Lerzan
3
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Keiningham, Timothy
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
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2
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Advances in international marketing
1
Journal of the Academy of Marketing Science
1
Measurement and research methods in international marketing
1
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ECONIS (ZBW)
10
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1
On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha
;
Sarstedt, Marko
;
Scharf, Sebastian M.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
Saved in:
2
Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences
Rigdon, Edward E.
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
Measurement and research methods in international marketing
,
(pp. 169-194)
.
2011
Persistent link: https://www.econbiz.de/10009377912
Saved in:
3
Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
23
(
2011
)
7
,
pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
Saved in:
4
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
5
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
6
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
7
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
8
The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup
;
Ryu, Kisang
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
Saved in:
9
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
10
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
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