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~person:"Bilgihan, Anil"
~person:"Pepels, Werner"
~person:"Walsh, Gianfranco"
~person:"Wiedmann, Klaus-Peter"
~subject:"Consumer behaviour"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Consumer behaviour
Germany
Kundenzufriedenheit
Beziehungsmarketing
80
Relationship marketing
80
Konsumentenverhalten
29
Deutschland
27
Customer satisfaction
26
Dienstleistungsqualität
14
Service quality
14
Customer service
9
Kundenservice
9
Theorie
9
Theory
9
Beschwerdemanagement
7
Brand image
7
Brand management
7
Complaint management
7
Kundenmanagement
7
Markenführung
7
Markenimage
7
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7
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6
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Marketingmanagement
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Confidence
5
Customer integration
5
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5
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German
29
English
29
Author
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Bilgihan, Anil
Pepels, Werner
Walsh, Gianfranco
Wiedmann, Klaus-Peter
Homburg, Christian
57
Han, Heesup
50
Bruhn, Manfred
49
Huber, Frank
44
Hollebeek, Linda D.
35
Mattila, Anna S.
35
Bauer, Hans H.
29
Verhoef, Peter C.
28
Herrmann, Andreas
27
Kumar, V.
27
Gil Saura, Irene
25
Loureiro, Sandra Maria Correia
25
Prentice, Catherine
25
Evanschitzky, Heiner
21
Rather, Raouf Ahmad
21
Bang, Nguyen
20
Klaus, Philipp
20
Piller, Frank T.
20
Gustafsson, Anders
19
Hyun, Sunghyup Sean
19
Mittal, Vikas
19
Stock-Homburg, Ruth
19
Svensson, Göran
19
Swoboda, Bernhard
19
So, Kevin Kam Fung
18
Stauss, Bernd
18
Usman, Osly
18
Wangenheim, Florian von
18
Ahn, Jiseon
17
Aksoy, Lerzan
17
Hammerschmidt, Maik
17
Khan, Imran
17
Wieseke, Jan
17
Wong, IpKin Anthony
17
Foscht, Thomas
16
Kim, Wansoo
16
Krafft, Manfred
16
Quach, Sara
16
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Universität Hannover / Institut für Marketing & Management
1
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Schriftenreihe Marketing, Management
10
Jahrbuch der Absatz- und Verbrauchsforschung
5
Journal of retailing and consumer services
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
European management journal
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of service research
2
Journal of service research : JSR
2
Psychology & marketing
2
Harvard-Business-Manager : das Wissen der Besten
1
Heidelberger Fachbücher für Praxis und Studium
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Marketing : ZFP ; journal of research and management
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
Schriftenreihe Marketing Management
1
Schriftenreihe Marketing-Management
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
1
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ECONIS (ZBW)
58
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
How perceptions of relationship investment influence customer loyalty : the mediating role of perceived value and the moderating role of relationship proneness
Menidjel, Choukri
;
Bilgihan, Anil
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 296-319
Persistent link: https://www.econbiz.de/10014303204
Saved in:
3
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
4
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
5
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
6
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
7
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
8
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
The power of experiential marketing : exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength
Wiedmann, Klaus-Peter
;
Labenz, Franziska
;
Haase, Janina
; …
- In:
The journal of brand management : an international journal
25
(
2018
)
2
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011891057
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