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~person:"Bilgihan, Anil"
~person:"Pepels, Werner"
~person:"Walsh, Gianfranco"
~person:"Wiedmann, Klaus-Peter"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Germany
Kundenzufriedenheit
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
29
Konsumentenverhalten
29
Deutschland
27
Customer satisfaction
26
Dienstleistungsqualität
14
Service quality
14
Customer service
9
Kundenservice
9
Theorie
9
Theory
9
Beschwerdemanagement
7
Brand image
7
Brand management
7
Complaint management
7
Kundenmanagement
7
Markenführung
7
Markenimage
7
USA
7
United States
7
Brand
6
Corporate reputation
6
Electronic Commerce
6
Firmenimage
6
Internet marketing
6
Markenartikel
6
Marketing
6
Marketing management
6
Marketingmanagement
6
Online-Marketing
6
Confidence
5
Customer integration
5
Dienstleistungssektor
5
E-commerce
5
Service industry
5
Vertrauen
5
Dienstleistung
4
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1
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Article
33
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16
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Article in journal
27
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27
Graue Literatur
9
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9
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6
Book section
6
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4
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4
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3
Handbuch
3
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1
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Language
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German
28
English
21
Author
All
Bilgihan, Anil
Pepels, Werner
Walsh, Gianfranco
Wiedmann, Klaus-Peter
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Han, Heesup
32
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Piller, Frank T.
15
Töpfer, Armin
15
Evanschitzky, Heiner
14
Foscht, Thomas
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Wieseke, Jan
12
Ahlert, Dieter
11
Balaji, M. S.
11
Benkenstein, Martin
11
Fürst, Andreas
11
Krafft, Manfred
11
Loureiro, Sandra Maria Correia
11
Meffert, Heribert
11
Quach, Sara
11
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Universität Hannover / Institut für Marketing & Management
1
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Schriftenreihe Marketing, Management
10
Jahrbuch der Absatz- und Verbrauchsforschung
4
Journal of retailing and consumer services
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
European management journal
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of service research
2
Psychology & marketing
2
Harvard-Business-Manager : das Wissen der Besten
1
Heidelberger Fachbücher für Praxis und Studium
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
Schriftenreihe Marketing Management
1
Schriftenreihe Marketing-Management
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
Zeitschrift für Energiewirtschaft : ZfE
1
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ECONIS (ZBW)
49
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
4
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
5
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
6
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
7
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
8
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
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